You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Directs the building and automation of recurring capacity and scenario planning models to support service, quality, and efficiency standards. Focuses on tactical and strategic plans to meet short-term business objectives.

• Drives accountability for the workforce management function and supports the development of long-term growth plans of the contact center
• Drives the overall vision for workforce management within the contact center and ensures that achievable goals and milestones are set
• Ensures contact center provides high levels of service by leading the short- and long-term staffing models and monitoring daily activities
• Develops staffing model strategies based on trends and forecasted results to create the most effective and efficient support models for contact center
• Influences adherence to established policies and procedures within workforce management of contact center
• Adheres to department budget and allocates resources according to project(s) and schedule; reviews actual and budgeted comparisons and ensures expenses reflect effective and efficient utilization of company resources
• Ensures strong partnerships between workforce management, training and other departments supporting the contact center
• Directs the overall strategy for onboarding, hiring, and training new employees on onboarding, hiring, recent promotes, transfers and performance and/or reward decisions within workforce management function with the assistance of manager review and/or approval
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a Bachelor's degree and 7+ years of related experience, including prior management experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

4+ years management experience preferred.

Pay Range: $131,100.00 - $242,500.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act