Responsibilities:

- Plan and execute new plans and processes for improving user experience and safety for users around the world by designing for varying regional standards and user behaviours. - Meet regularly and communicate across functional teams including design, engineering, testing/QA and act as facilitator for feature development and operations. - Manage service providers, define processes, and develop internal and external tools to assist in core user operations including customer service and community management. - Assist other teams in making their WeChat features available and compliant to users around the world.

Requirements:

- Current enrollment in an undergraduate or graduate degree program in computer science, computing, EECS, information systems, or data science preferred - A rigorous, principles-based, logical thinking ability to be able to develop standards and processes across a wide range of operational and compliance-related challenges - A clear passion for online and mobile communication and social networking products - Proactive, resourceful, and quick learner passionate about providing excellent user experience - Comfortable handling both the technical aspects of developing a product with engineers as well as have insight into user behaviour and psychology towards improving user experience. - Have no more than 1.5 school years remaining at the time of entry into their internship - Must be able to provide full-time internship employment (Mon-Fri) for a period no shorter than three months, or part-time internship employment (minimum 3 days/week) for a period no shorter than five months - Prior internet industry work or internship experience preferred - Fluency in both English and Mandarin to deal with international stakeholders and stakeholders who are based in HQ