Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the team

Our People team mission is to have exceptional people grow in an exceptional environment. We are currently a team of 18 people, split into 3 departments: Talent Acquisition, People Experience and Success and People Operations. We take pride in our diverse and globally dispersed team, reflecting a wide range of perspectives and experiences.

About the role

You will report to the VP of People and work cross-functionally with all departments heads.

As the People Data Analyst, you will be responsible for maintaining data integrity, building and maintaining dashboards, and generating actionable insights to drive data-informed decisions across the People Team organization. The ideal candidate will have strong analytical skills, experience with SQL, and a passion for using data to tell stories and shape strategies around our most valuable asset—our people.

Please submit resumes in English for consideration.

What You’ll Do

1. Data Management & Governance

• Own and maintain the People team’s data infrastructure, ensuring all data is accurate, updated, and securely stored.

• Implement and monitor data governance standards, ensuring consistency and compliance with privacy regulations.

• Manage data integrity and ensure high-quality reporting by establishing audit and validation routines.

2. Diversity, Equity, and Inclusion (DEI) Metrics

1. Track and analyze DEI metrics to monitor progress in recruitment, retention, and promotion.

2. Build and present regular reports on DEI initiatives and trends to leadership.

3. Develop benchmarks and visualizations to showcase the impact of DEI initiatives across the organization.

3. People Team Dashboards & Reporting

1. Design, build, and maintain dashboards for key People metrics, including employee engagement, performance, tenure, PTO usage, promotions, and attrition.

2. Enable managers to access real-time data and insights about their teams’ performance, development, and well-being.

3. Identify trends and recommend strategies to address areas of opportunity or concern.

4. Supporting Data-Driven Decision Making

1. Collaborate with stakeholders across the organization to understand their needs and translate them into data requirements.

2. Partner with HR, Talent Acquisition, and Business leaders to deliver insights that guide decision-making and improve employee experience.

• Conduct in-depth data analysis to uncover trends, patterns, and insights, supporting strategic workforce planning and other initiatives.

• Find reliable datasets regarding compensation and work hand in hand with our compensation specialist to ensure our salary calculator is accurate.

5. Knowledge Base Management

• Ensure the People team’s knowledge base is well-organized, accurate, and up-to-date, making it a valuable resource for both team members and AI-based helpdesk agents.

• Work closely with IT and AI teams to optimize knowledge management practices and ensure seamless integration with our AI tools.

Who You Are

• 3+ years of experience in data analytics or data management, preferably within HR or People Analytics.

• Proficiency in SQL and experience with one or more data visualization tools (e.g., Tableau, Power BI, or Looker).

• Strong understanding of HR metrics and People data (e.g., retention, engagement, DEI).

• Experience with data management best practices and data governance.

• Strong communication skills and the ability to convey complex data insights in a clear, actionable manner.

• Comfortable communicating in English.

Benefits & Perks

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]