Overview:

Serves as an analyst within Legal Document Processing under the guidance of management. Conducts quality control reviews of associate processes on a daily, weekly, and/or monthly basis. Monitors the regulatory landscape and assists in implementing new regulations in coordination with Compliance and Legal. Ensures a comprehensive and compliant approach to risk management. Manages system access requests across Legal Document Processing and completes quarterly recertifications. Provides training and mentorship to less experienced employees.  

Primary Responsibilities:

• Perform quality control reviews on associate and vendor processes for various workflows within Legal Document Processing; manage monthly reporting at both associate and process levels.  
• Input quality control scores at associate and process level in department tracking logs.
• Serve as a mentor, provide guidance, and lead specialized training for new hires and less experienced employees.
• Collaborate with Compliance and/or Legal on new or updated laws, rules, and regulations.
• Complete quarterly system access recertifications as assigned.
• Provide required documentation for internal and external audits as requested; work with vendors to provide requested documents for audits as required.
• Facilitate monthly meetings with managers to evaluate quality performance and makes recommendations for improvement.
• Prepare and track remediation plans based on scorecard results for operational teams and vendors.  
• Conduct non-routine analysis and judgment-based work relating to Legal Document Processing to support departmental decisions.
• Conduct non-routine data review, research and/or reconciliation for Legal Document Processing.
• Assist with escalations, coordinating with internal business partners, external vendors, and Technology to address issues and for Legal Document Processing.
• Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting Legal Document Processing.
• Assist in drafting and/or edit procedures related to Legal Document Processing.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned

Education and Experience Required:

Associate’s degree and a minimum of 3 years’ related experience,

OR in lieu of a degree,

A combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience

Proven analytical skills

Strong organizational skills

Proficiency with personal computers as well as pertinent word processing and spreadsheet software

Proven verbal and written communication skills

Education and Experience Preferred:

Bachelor’s degree

Prior experience in functional areas supported, experience as a paralegal or legal assistant in a large law firm, previous research/investigation experience, previous work leadership, or facilitation/teaching experience

Knowledge of systems, documents, presentation software and procedures in assigned area

Familiarity with various notices and legal documents

Experience working in rapidly changing environment while displaying a positive attitude and working as a team with co-workers

Ability to articulate and effectively communicate, both orally and in writing.

Ability to read and understand Federal and State guidance, laws, and regulations

Proven analytical abilities and advanced problem-solving skills

Proficiency with personal computers as well as pertinent word processing and spreadsheet software

Exceptional ability to multi-task and organize / prioritize workload

Ability to exercise good judgment and sound discretion

Strong customer service skills

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America