Posted:
1/10/2025, 3:35:34 AM
Location(s):
Greenock, Scotland, United Kingdom ⋅ City of Edinburgh, Scotland, United Kingdom ⋅ Scotland, United Kingdom ⋅ England, United Kingdom ⋅ Southend-on-Sea, England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
Hybrid
Join us as a Customer Service & Operations Analyst in Complaints
What you'll do
Joining a specialist Complaints team, you’ll be working together to deliver the most successful outcomes for our customers and the business. You’ll respond to customer complaints and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.
As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.
Day-to-day, you’ll be:
The skills you'll need
You’ll already have knowledge and experience of working with complaints processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
Hours
35Job Posting Closing Date:
17/01/2025Ways of Working:HybridWebsite: https://mettle.co.uk/
Headquarter Location: Knutsford, Cheshire, United Kingdom
Employee Count: 51-100
Year Founded: 2006
IPO Status: Private
Industries: Air Transportation