SpotOn is dedicated to delivering exceptional customer experiences through top-notch client support. We are seeking a reliable and client-focused Support Agent to join our Integrations Field Operations team. If you thrive in a fast-paced environment, excel in problem-solving, and have a knack for providing great customer service, this role could be perfect for you!

 

Key Responsibilities:

• Respond promptly and professionally to client inquiries across multiple communication channels, including phone, email, and chat.
• Manage backlog and inbox to ensure prompt responses and follow-ups.
• Resolve client issues with accuracy and effectiveness, working closely with account executives and team members to provide solutions.
• Document all client interactions and transactions in our database for seamless backlog and inbox management.
• Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics.
• Participate in coaching sessions, complete training modules, and acknowledge completion of required exams.
• Maintain up-to-date knowledge of SpotOn products, services, and policies to provide accurate client support.
• Present advanced product features to encourage client product adoption.
• Conduct detailed audits of data transfers to ensure accuracy, completeness, and compliance with standards.
• Diagnose complex issues and uncover underlying client needs, delivering tailored solutions.

Qualifications:

• Education: High school diploma or GED required; some college or technical school preferred.

• Experience:

  • 2+ years in a call center, customer service environment, or similar field.
  • Experience with Point-of-Sale (POS) systems or integrated POS software preferred.
  • Experience in restaurant operations is a plus.

• Skills:

  • Exceptional verbal and written communication skills.
  • Proficiency with CRM tools, Salesforce, and Talkdesk.
  • Strong problem-solving skills and critical thinking abilities.
  • Fluent in Spanish (written and spoken) is a bonus.
  • Ability to work under pressure, manage multiple tasks, and resolve issues efficiently.
  • Previous experience in retention roles is desirable, especially with a focus on customer relationship management and goal-oriented performance.

 

 

Benefits:

• Base Salary $23500 mxn + Performance bonus $3,660.00 mxn
• Food Vouchers $1,500.00 mxn pesos monthly
• Law benefits
• SGMM
• Visual Insurance 
• Dental Insurance
• Life Insurance
• Two days off per week
• Total Pass (gym)
• Development & career plan

If you believe you meet the above requirements and are looking for an exciting opportunity in customer service, we invite you to apply. We look forward to receiving your application!

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