Service Delivery Ops Senior Analyst

Posted:
8/28/2024, 1:38:44 PM

Location(s):
Haryana, India ⋅ Gurugram, Haryana, India

Experience Level(s):
Senior

Field(s):
Operations & Logistics

Skill required: Procurement Operations - Procurement Management
Designation: Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 - 8 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Oversee the entire Req to PO process for clients, including requisition review, approval workflows, and timely PO creation. Manage spot buy opportunities for clients, identifying cost-effective solutions while ensuring adherence to budget constraints and compliance. Manage post-PO activities for clients, including order tracking, shipment monitoring, and expediting where necessary. Lead the invoice exception process for clients, identifying and resolving discrepancies efficiently to ensure timely payments. Develop and implement strategies to optimize the procure-to-pay process for clients, ensuring adherence to service level agreements (SLAs). Managing and driving overall quality of the process as per defined SLAs/KPIs Ensure SLAs and KPIs are met, must have good understanding of the procurement SLAs and KPIs In-depth understanding of the entire procure-to-pay process, including Req to PO, spot buys, post-PO activities, and invoice exceptions. Experience in procurement or a related field, with proven experience in managing a team of 15-20 people Build and maintain strong working relationships with clients, acting as a single point of contact and proactively addressing their needs Very Strong Excel, Powerpoint skills Can develop and maintain comprehensive reports on procurement activities like cycle time, SLAs, KPIs and can identify trends and insights from the procurement data to drive outcomes Ability to work independently, manage multiple priorities, and delegate tasks effectively. Excellent communication, interpersonal, and leadership skills. Primary - Work from office as per US CST time - 7 PM to 4 AM ( 8 PM to 5 PM - Daylight savings), Secondary - Agree to work in all shifts Ensure updated process documentation, including flowcharts and standard operating procedures (SOPs), ensuring alignment with client requirements. Strong Analytical skills and Aptitude
What are we looking for? Oracle Procurement Power BI BA/BCOM/BCA/MBA/BBA Oracle SAP Ariba Oracle Isupplier
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing