Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

We are seeking a highly motivated and enthusiastic individual to join our team as a Managed & Support Services Intern. This internship provides an opportunity to gain hands-on experience in the field of managed services and technical support. The successful candidate will work closely with our Managed & Support Services team to assist in delivering exceptional customer service and technical solutions to our clients.

Job Description

1. Assist with managing and monitoring client systems and infrastructure, ensuring their smooth operation and optimal performance.

2. Collaborate with the technical support team to troubleshoot and resolve client issues promptly, ensuring minimal downtime and maximum client satisfaction.

3. Participate in the implementation and maintenance of managed services tools and technologies, including remote monitoring and management (RMM) platforms.

4. Aid in the deployment and configuration of various software, hardware, and network infrastructure.

5. Support the team in conducting regular system audits, vulnerability assessments, and patch management activities to ensure client systems' security and compliance.

6. Assist in the creation and maintenance of technical documentation, including standard operating procedures (SOPs), knowledge base articles, and client-specific documentation.

7. Contribute to the development and enhancement of managed services offerings to meet evolving client needs and industry best practices.

8. Collaborate with cross-functional teams to assist in project planning, execution, and documentation.

9. Stay up-to-date with emerging technologies, industry trends, and best practices in managed services and technical support.

10. Assist in identifying opportunities to improve operational efficiency and service quality within the Managed & Support Services team.

Basic Requirements

1. Current enrollment in a Bachelor's or Master's degree program, preferably in Computer Science, Information Technology, or a related field.

2. Strong interest in managed services, technical support, and information technology.

3. Basic understanding of networking concepts, operating systems (Windows and/or Linux), and software applications.

4. Familiarity with remote monitoring and management (RMM) tools is a plus.

5. Excellent problem-solving skills and ability to work independently as well as part of a team.

6. Strong written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical individuals.

7. Detail-oriented with strong organizational and time management skills.

8. Ability to prioritize and handle multiple tasks simultaneously in a fast-paced environment.

9. Willingness to learn and adapt to new technologies and processes.

10. A positive attitude, eagerness to learn, and a strong work ethic.

Duration of Internship:

This is a full-time paid internship program with a duration of 3 to 6 months. Additionally, there may be opportunities for continued employment or advancement within the organization based on performance and business needs.

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].