Customer Service Representative

Pay Range: $19-$23/hr

Key Responsibilities:

• Greet clients warmly in person and over the phone, ensuring a positive and professional experience.

• Schedule appointments efficiently and according to medical urgency and staff availability.

• Answer questions regarding services, hospital policies, and general pet care inquiries.

• Collect and accurately input patient and client information into the practice management system.

• Confirm upcoming appointments and follow up with clients as needed.

• Process invoices and collect payments using various methods (cash, credit, CareCredit, etc.).

• Communicate effectively with veterinarians, technicians, and support staff to coordinate patient care.

• Maintain a clean and welcoming reception area.

• Handle difficult or emotional client interactions with empathy and discretion.

• Maintain confidentiality of patient and client records in accordance with practice policies and legal requirements.

Qualifications:

• High school diploma or equivalent required.

• Prior experience in customer service required; veterinary or medical experience preferred.

• Proficiency with computers and common practice management software (e.g., AVImark, Cornerstone, ezyVet) is a plus.

• Excellent communication and interpersonal skills.

• Strong multitasking ability and attention to detail.

• Compassion for animals and empathy for their owners.

• Ability to remain calm and organized in stressful situations.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

*Please note: Any Benefits listed above apply to full-time employees. *

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.