Customer Contact Center Assistant II
 

Do you love providing excellent customer service?
 

Would you like to join our dynamic team?
 

About the Business
 

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
 

About our Team
 

Our Customer Support Team is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, email and online chat. Our goal is to give our customers the information they need and deliver high quality assistance.
 

About the Role
 

As a Customer Contact Center Assistant, you will provide inbound/outbound phone and email customer support. Your expertise and experience will assist in the accurate processing of orders, bills, accounts, and service applications. Utilizing your excellent communication skills, you will troubleshoot and resolve customer complaints while maintaining high quality service standards,
 

Responsibilities

• Responding to customer inquiries promptly and efficiently
• Processing customer orders, bills, accounts, and applications
• Troubleshooting and resolving customer complaints
• Maintaining consistent service and quality standards
• Collaborating effectively with team members
• Improving processes and knowledge to enhance customer experience

Requirements

• Have some experience in a customer service or administrative role
• Have excellent written and verbal communication skills
• Be able to remain calm and professional in stressful situations
• Have a positive attitude and a passion for helping customers.
• Have excellent problem-solving skills to efficiently resolve customer issues
• Be able to work well in a team environment, but also independently

Learn more about the LexisNexis Risk team and how we work here
 

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.