What's the opportunity? 

The Benefits Manager plays a critical role within the Total Rewards team, overseeing the design and administration of the employee benefits program. This position involves close collaboration with People Operations, Payroll, Finance, HR Systems and Legal teams to ensure employees have access to comprehensive and well-managed benefits.

What will I be doing? 

Strategic Planning and Design:

• Research and Analysis: Conduct thorough research on current market trends, competitor offerings, and employee needs to inform the design of competitive and cost-effective benefits packages.
• Benefits Design and Proposal: Develop and propose innovative and tailored benefits plans that align with the organization's overall strategy, culture, and budget. This includes health insurance, retirement plans, time off, leave of absence, wellness programs, and other employee benefits.
• Financial Modeling and Cost Analysis: Analyze the financial implications of different benefits options, forecast costs, and develop strategies to manage expenses effectively.

Employee Communication and Education:

• Benefits Communication and Education: Develop and implement effective communication strategies to educate employees about their benefits options, enrollment processes, and how to utilize their benefits effectively.
• Employee Advocacy: Partner with the People Operations team to ensure there is content to help answer employee questions, and assist them with navigating Intercom’s benefit programs

Benefits Administration and Compliance:

• Benefits Enrollment and Administration: Design the benefits enrollment process, ensuring accurate and timely enrollment for all eligible employees.
• Benefits Administration Systems: In partnership with the People Operations team, oversee the implementation and maintenance of benefits administration systems, ensuring data integrity and efficient processes.
• Compliance Management: Ensure compliance with all relevant laws and regulations governing employee benefits, for example,HIPAA, and ACA. 
• Policy Development and Implementation: Develop and implement comprehensive policies and procedures related to benefits administration, ensuring consistency and fairness.

Data Analysis and Reporting:

• Benefits Data Analysis: Analyze benefits data to track utilization, identify trends, and measure the effectiveness of benefits programs.
• Reporting and Metrics: Generate reports and metrics to communicate the value and impact of benefits programs to management and other stakeholders.

Additional Responsibilities:

• Benefits Technology: Evaluate and implement benefits technology solutions to streamline processes, enhance the employee experience, and improve data management, and in particular as part of the US Open Enrollment process.
• Contract Management: Oversee contract renewals, monitor vendor performance, and resolve any contractual issues that may arise.
• Wellness Program Management: Develop and manage wellness programs that promote employee health and well-being, potentially reducing healthcare costs and improving employee productivity.
• Leave Management: Advise the People Operations team on employee leave programs, including paid time off, sick leave, family and medical leave, and other leave types.
• Benefits Audits: In partnership with the People Operations team, conduct regular audits of benefits programs to ensure accuracy, compliance, and cost-effectiveness.
• Serve as subject matter expert regarding escalated benefit inquiries and issues.

What skills do I need? 

• Technical Knowledge: In-depth understanding of benefits programs, laws, and industry best practices. Knowledge of US leaves and 401k required, along with Workday benefits administration and integrations.
• Communication and Presentation: Effective communication and presentation skills to explain and promote benefits to employees.
• Data Analysis and Reporting: Skills in data analysis and reporting to measure outcomes and costs.
• Project Management and Organization: Strong project management and organizational skills to plan and implement benefits initiatives.
• Leadership and Teamwork: Ability to collaborate effectively.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $112,455 - $152,145. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).