Posted:
7/22/2024, 5:00:00 PM
Location(s):
Miami, Florida, United States ⋅ Florida, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
The primary responsibility of the club manager is to ensure all dock employees are properly trained, to provide exceptional service to our members, and to maintain an impeccably clean and ship fleet. In addition to running the daily logistics of the club location, you will be expected to perform all duties required of the Dock Masters. This is a full-time, 40 hour per week position.
Job Responsibilities:
Hire, train, and supervise all dock-level personnel to ensure our members receive the highest level of service at all club locations
Maintain a cooperative, team attitude in working with supervisors and fellow employees
Develop weekly dock staff schedule to maximize efficiency and review and approve payroll. You should insert yourself into the schedule for a minimum of 30 hours per week.
Review and analyze member comment cards on a weekly basis and take appropriate action as required
Ensure all best practices are followed to provide consistent service as detailed in our dock manual
Ensure all dock staff provides the “Red Carpet” Treatment our members deserve. Establishing specific member meet and greet procedures in addition to boarding and disembarking procedures
Develop a weekly schedule to ensure all boats are receiving a routine weekly cleaning as detailed in the manual
Submit work orders to the Fleet Manager to ensure all fleet needs are being addressed on time
Investigate member misconduct and submit all incident reports to the main office
Correspond with members on all dock-related issues including but not limited to complaints, fuel disputes, vessel damages, and miscellaneous dock charges
Ensure adequate supply levels are being maintained at each location.
Oversee the weekly paperwork submissions to the home office
Oversee and track fuel logs and vessel fueling
Acquaint yourself with local marina managers/harbor masters and promote a positive working relationship in all marinas
Become familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policies
Ensure that all dock staff are following proper protocol regarding prospective members so they can be compensated for their efforts
Oversee that the boats are clean and the members are happy
Qualifications:
High School degree
Must be at least 21 years old
Boating experience in and around boats is desirable
Ability to maintain a calm, positive attitude during periods of high activity
Highly effective communication skills and friendly customer service are required
Must be a self-starter and capable of working unsupervised
High attention to detail
Ability to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc)
Physical ability to lift / carry up to 30 lbs
Physical ability to board and un-board boats dozens of times per day
Physical ability to clean boats often using a mounted brush
Occasional kneeling / stooping to clean the interior of boat compartments
Vision adequate to read / manipulate hand-held computer tablets
Preferred Qualifications:
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [email protected] for support.
For more information about EEO laws, - click here
Brunswick and Workday Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].
#Brunswick Corporation - Freedom Boat ClubWebsite: http://www.brunswick.com/
Headquarter Location: Lake Forest, Illinois, United States
Employee Count: 10001+
Year Founded: 1845
IPO Status: Delisted
Industries: Boating ⋅ Fitness ⋅ Industrial ⋅ Lifestyle ⋅ Manufacturing