Key Responsibilities

Customer Engagement

• Engage with prospective and existing clients to understand business and technical requirements and demonstrate how FIS Enterprise Payments solutions meet their needs
• Identify risks, gaps, or misalignment and provide clear, timely responses to technical and functional queries
• Gather and analyse information to develop a deep understanding of customer technology landscapes

Demonstrations & Presentations

• Deliver product demonstrations, presentations, and workshops (virtual and on‑site) showcasing solution capabilities and architecture
• Use tools such as PowerPoint, Visio, and FIS internal VTK to support effective storytelling

RFI / RFP Management

• Lead and contribute to RFI and RFP responses, providing detailed technical input across non‑functional areas including:
  • Integration and APIs
  • Security and authentication
  • High availability and disaster recovery
  • Monitoring and observability
  • Third‑party tooling and roadmaps
  • Payments regulation and compliance

Documentation

• Develop and maintain high‑quality pre‑sales materials, including presentations, technical specifications, and solution documentation

Collaboration

• Work closely with sales, product, and engineering teams to ensure alignment and successful customer outcomes
• Gather and synthesise information from internal stakeholders to understand current product capabilities and future direction

Solution Design

• Partner with product and functional pre‑sales colleagues to design and present cohesive, end‑to‑end payment solutions that meet or exceed customer requirements

Technical Requirements & Project Support

• Support Professional Services engagements, including leading Project Definition Study (PDS) workshops and producing supporting documentation

Proofs of Concept (POCs)

• Plan, design, and coordinate POCs, enabling customers to evaluate products within their own environments

Technical Enablement

• Provide pre‑sales technical support and guidance to sales teams and customers globally
• Deliver internal enablement and training on product features, technical architecture, and competitive positioning

Required Expertise

Technical Skills

• Solid understanding of payments; familiarity with FIS Enterprise Payments products is advantageous
• Awareness of current and emerging payments and financial‑services technologies
• Hands‑on experience or strong working knowledge of:
  • Kubernetes
  • Databases (Oracle, PostgreSQL)
  • Kafka
  • REST APIs
  • OpenID Connect (OIDC)
  • Cloud platforms (AWS, Azure, GCP, IBM Cloud, Oracle Cloud)
  • Messaging (MQ)
  • SIEM tooling (e.g. Splunk)

General Experience

• Proven experience in customer‑facing technical or pre‑sales roles
• Confident delivering demos and presentations to large audiences, both in person and virtually
• Strong track record responding to complex RFIs and RFPs
• Ability to extract and document technical and business requirements from client conversations
• Experience producing detailed technical documentation and proposal content
• Participation in large‑scale, complex implementations and solution design initiatives

Soft Skills

Communication

• Strong presentation and storytelling skills
• Ability to explain complex technical concepts clearly to non‑technical audiences
• Active listener with a consultative, customer‑focused approach

Relationship Building & Collaboration

• Ability to build trust and credibility with clients and internal stakeholders

Adaptability & Resilience

• Comfortable working in a fast‑evolving Enterprise Payments environment
• Able to manage ambiguity and make informed decisions with incomplete information

Time Management & Organisation

• Highly organised, with strong prioritisation and workload‑management skills
• Able to manage multiple initiatives and deadlines effectively