Posted:
11/27/2024, 8:54:15 AM
Location(s):
California, United States ⋅ New York, New York, United States ⋅ San Francisco, California, United States ⋅ New York, United States ⋅ Los Angeles, California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Product
Workplace Type:
Remote
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.
We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.
And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.
The Communications team at Whatnot is looking for a dynamic Support Communications Manager to lead and execute the strategy for our Knowledge Base. In this role, you'll collaborate with internal teams to build a clear, reliable Help Center that guides users through every stage of their journey. You'll create proactive content that reduces friction and empowers users to self-serve wherever possible. Your work will be essential in shaping how we educate and support our customers, ensuring a positive and seamless experience on Whatnot.
Team members in this role are required to be within commuting distance of our New York, San Francisco, or Los Angeles hubs.
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Support Communications Manager, you should have 5+ years of knowledge base management and content creation experience, plus:
$125,000-$165,000/year + benefits + equity
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Website: https://www.whatnot.com/
Headquarter Location: Marina Del Rey, California, United States
Employee Count: 251-500
Year Founded: 2019
IPO Status: Private
Last Funding Type: Series D