Yahoo Mail is the ultimate consumer inbox with hundreds of millions of users. It’s the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever.

Sr Lifecycle Marketing Manager

We are looking for a Lifecycle Marketing Manager with a strong background in customer engagement and retention strategies, with a focus on optimizing the customer journey from acquisition through to long-term loyalty to join our team and drive the success of Yahoo Mail. This role requires a deep understanding of both product management and lifecycle marketing tactics, data analysis, and a passion for driving measurable results. The ideal candidate will be a strategic thinker with a hands-on approach, capable of leading cross-functional teams to achieve ambitious growth targets.

Position Overview:

As a Lifecycle Marketing Manager, you will be a key driver of marketing efforts aimed at boosting retention and revenue growth. You will design, implement, and optimize scalable lifecycle campaigns across various user segments and life stages, ensuring a seamless and engaging customer experience. Your relentless focus on user experience and channel optimization will help create an outstanding product engagement program. This role will be responsible for developing and executing marketing strategies that maximize customer engagement, satisfaction, and revenue throughout the entire customer journey.

Key Responsibilities:

• Create and execute comprehensive lifecycle marketing strategies that increase customer retention, loyalty and revenue. 

• Design and manage customer segmentation and targeting strategies to optimize the customer journey.

• Develop and execute marketing campaigns, including on-product campaigns, newsletters, and triggered messages that increase frequency and reduce churn.

• Collaborate with cross-functional teams, including product, design, CRM and analytics, to develop and execute initiatives, ensuring a seamless customer experience across all touchpoints.

• Monitor, analyze and report campaign performance to optimize results and ROI.

• Gather and analyze customer feedback to inform marketing strategies and identify opportunities for improving the customer experience.

• Develop and maintain a testing and experimentation framework to continuously improve campaign performance and customer experience.

• Build and maintain a deep understanding of customer behavior, preferences, and needs to inform marketing strategy.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field; MBA preferred.

• Minimum 9 years of experience in product marketing, preferably with a focus on lifecycle marketing and/or software products.

• Proven track record of developing and executing successful lifecycle campaigns.

• Strong analytical skills and the ability to interpret data to drive strategic decisions.

• Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively.

• Experience working in a fast-paced, collaborative environment and managing multiple projects simultaneously.

• Proficiency in marketing automation tools, CRM systems, specifically Zeta, and analytics platforms.

• Extremely organized and can manage multiple projects at the same time. 

• Has an entrepreneurial mindset. 

Full Job Description

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion (www.yahooinc.com/diversity/) page to learn more.

The compensation for this position ranges from $105,750.00 - $220,000.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements. 

If you’re curious about how this factors into this role, please discuss with the recruiter.

Currently work for Yahoo? Please apply on our internal career site.