Posted:
8/25/2024, 11:58:32 PM
Location(s):
Sofia-City, Bulgaria ⋅ Sofia, Sofia-City, Bulgaria
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
The Logistics Service Representative II will work in the following programs: consumer based Reverse Logistics, survey work, welcome and onboarding, and market research. The Logistics Service Representative II supports the company’s processes through professional communications, both to and from customers. As a result of customer contact, the Logistics Service Representative II updates the company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and program criteria.
Responsibilities:
Perform and handle outbound or inbound customer and/or client communications.
Interact with customers via various methods of communication.
Update program database accurately.
Appropriately handle challenging and unique customer situations in accordance with company's policies.
Identify and escalate data or program specific issues to appropriate level of management.
12+ months previous customer service experience within a Contact Center.
Attention to detail and accuracy.
Strong written, verbal and interpersonal communication skills.
Ability to maintain confidentiality.
Results-driver with action orientation.
About Accenture:
Accenture is a leading global professional services company that helps the world's leading
businesses, governments and other organizations build their digital core, optimize their
operations, accelerate revenue growth and enhance citizen services—creating tangible value at
speed and scale. We are a talent- and innovation-led company with 742,000 people serving
clients in more than 120 countries. Technology is at the core of change today, and we are one of
the world's leaders in helping drive that change, with strong ecosystem relationships. We
combine our strength in technology and leadership in cloud, data and Al with unmatched
industry experience, functional expertise and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services, solutions and assets across
Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,
together with our culture of shared success and commitment to creating 3600 value, enable us
to help our clients reinvent and build trusted, lasting relationships. We measure our success by
the 3600 value we create for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing