Products Applications Specialist

Posted:
4/28/2024, 5:00:00 PM

Location(s):
Florida, United States ⋅ Ocala, Florida, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

SUMMARY OF JOB RESPONSIBILITES

Assist customers with electronics product application and designs and provide technical support for IDEX electronic products.

DUTIES AND RESPONSIBILITIES

Position requirements include, but are not limited to:

  • Assist customers with electronic project designs.
  • Provide IDEX electronics training for customers at all levels of the organization.
  • Help craft training curriculum and content.
  • Assist in the development of OEM and End user specifications.
  • Assist in collecting and reporting VOC data.
  • Perform sales and customer service duties both on and off site
  • Assist the IDEX commercial team as the subject matter expert for IDEX electronics.  
  • Identify product line gaps and communicate them to product management and engineering.
  • Design wiring harness as required.
  • Assist engineering with practical application testing of new product.
  • Assist OEM customers and dealers with education of end users by attending preconstruction meetings as required.
  • All other duties as assigned.

REQUIREMENTS

KNOWLEDGE AND EXPERIENCES

  • Vehicle electrical systems both on and off highway.
  • Vehicle multiplexing systems (Class1 ES-Key or Weldon V-MUX systems are a plus).
  • Engine systems and controls.
  • Hydraulic systems and controls.
  • A detailed understanding of a wide variety of vehicle applications:

Fire apparatus Ambulance and rescue vehicles Transit vehicles Industrial machinery

SKILLS

  • Analyze general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Write reports, business correspondence, and procedure manuals.
  • Effectively present information and respond to questions from different entities including internal/external customers
  • Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Define problems collects data, establish facts, and draw valid conclusions.
  • Ability to Interpret complex technical instructions            
  • Design complete electrical systems.
  • Proficient with MS Office products
  • MRP systems experience (JD Edwards experience is a plus)
  • CRM system experience (Sales Force is a plus)

OTHER QUALIFICATIONS

  • Demonstrate problem solving and negotiation skills
  • Excellent oral and written communication skills
  • Advanced technical knowledge across all Hale/Class1 product lines
  • Hands-on knowledge of fire truck manufacturing and plumbing techniques
  • Excellent formal presentation skills before both small and large groups
  • The ability to travel on short notice at a rate of 50%+.

EDUCATION

Associates Degree or a minimum of 5 years related experience and training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

  • Stand, Walk and/or Sit 30% of the time
  • Use hands to handle, reach and feel : 90% of the time
  • Climb, balance, stoop, kneel or crawl 30% of the time
  • Talk and hear 100% of the time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to the following environmental conditions:

  • Moving mechanical parts
  • Risk of electrical shock
  • Vibration
  • The noise in the work environment is occasionally loud.
  • Occasional exposure to weather extremes of heat and cold.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.