In this role you will be responsible for providing on-site guidance and assistance during surgical procedures, and for providing training, ongoing in-services, and customer education to the assigned account. You will also look to provide feedback on product design to improve performance and customer satisfaction.

What you will do:

• Support account launches by collaborating with dealer representatives, Sales, Marketing, and Service teams to ensure top-tier customer service and satisfaction.

• Train and provide clinical support to surgeons and operating room staff on MAKO applications, associated equipment, and instruments for precise implant placement.

• Utilize proprietary software to prepare pre-operative CT scans, assist in implant planning, sizing, and positioning.

• Offer real-time clinical product support and on-site guidance during MAKO surgical procedures.

• Manage and maintain local MAKO equipment, instruments, implants, and disposable inventories.

• Work with Radiology and IT departments to complete DICOM image transfer installations.

• Continuously enhance MAKO system knowledge through ongoing training, recertification, and support for new product introductions.

• Build and maintain strong relationships with surgeons, OR staff, and hospital stakeholders while providing case coverage and detailed reports for process improvements.

What you need:

• Bachelor’s degree in a medical or related field (preferred).

• Minimum 1 year of experience in Nursing, Medical Practice, Biomedical Science, Medical or Clinical Engineering, or Sales/Product Support within the medical device industry.

• Comfortable working in an Operating Room environment.

• Location: Moscow.

• Travel Requirements: 50%–80%, depending on assignments. Must be flexible and prepared for frequent domestic and international travel.