This position provides one-on-one training to providers as needed. Assists with creation of workflow, order sets, and templates. Advises the provider on clinical best practices, regulatory requirements and patient safety impacts. Monitors system functionality, patient safety issues, best practice and resolves and/or reports problems. Enhances functionality through process and reports.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications:

• Certified by the National Commission on Certification of Physician Assistants or Nurse Practitioner required. 
• Minimum of one (1) year experience using, supporting or implementing an Electronic Medical Record (EMR) required. Meditech product experience preferred.
• Possess demonstrated professional medical knowledge to assist providers in the learning, configuration and best practice use of EMR software as relates to patient care.
• Possess knowledge and understanding of CMS Interoperability requirements, HIPAA, core measures, and other applicable regulatory and best practice initiatives.
• Possess ability to establish and maintain effective working relationships with providers, staff and the public.  Must have the ability to maintain quality control standards. 
• Possess ability to interpret, adapt and apply guidelines and procedures within the EMR software.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Exhibits high quality customer service skills serving the provider population (physicians, mid-levels, etc.), including appropriate communication, consistent follow-through on issues, and timely escalation of issues.
• Self-manages and assumes full ownership of all outcomes start to finish. Multitasks and prioritizes, utilizing appropriate critical decision-making skills.  Documents workflows and processes as appropriate.
• Provides physician and mid-level end-user support, including, but not limited to; troubleshooting, complex problem resolution, workflow design, training, reporting issues to vendors, and executing emergency mode operation plans for downtimes.  Supports and encourages optimal use of software and adoption of information technology solutions.
• Exhibits knowledge of physician and mid-level workflow, documents current state workflow and design future state workflows utilizing information technology. Incorporates workflow considerations into problem solving and configuration of applications.
• Assists providers with creation of templates, order sets and other configurable functions within the HIT electronic medical record software solutions. These include but may not be limited to; Meditech, Dragon, and other electronic medical record solutions for providers.
• Facilitates group projects toward successful completion of goals.  Effectively and independently facilitates decision-making with providers and administrative leaders as it pertains to provider application solutions.
• Participates in patient safety issue/incident review and resolution activities as it pertains to the use of the EMR.  Provides advice and guidance on system design related to patient safety.
• Pursues opportunities for self-development.  Stays current with industry trends as they relate to job responsibilities, clinical best practices, patient safety and quality/risk information.

The above essential functions are representative of major duties of positions in this job classification.  Specific duties and responsibilities may vary based upon departmental needs.  Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Day Shift - Variable Hours (United States of America)

Schedule:

Logan Health operates 24 hours per day, seven days per week.  Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.