Interact with prospective owners over the telephone and email and effectively uses sales techniques to convert them into purchasers. Develop relationships with prospective owners by following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each prospective owner. Maintain the customer relationship after the sale is complete to ensure continued satisfaction with the organization and to develop future business opportunities (i.e., referrals, additional sales).

Job Specific Tasks

Building and Maintaining Customer Base

• Follows up on referrals from owners.
• Develops and maintains records on customer contacts and use that information to support effective follow-up encounters.
• Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.g., reloads, referrals).
• Uses available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity.

Inviting or selling preview packages over the phone

• Establishes trust during the warm up, discovery, and intent statement and build rapport with customer.
• Promote preview packages using approved process.
• Invite members or guest over the phone to attend preview
• Practices and continues to develop and improve sales presentation.
• Presents to customers in a manner that effectively utilizes the elements of the sales process.
• Follows up customer interaction with email, phone, or mail correspondence.

Providing Services to Others

• Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information.
• Leverages resources for providing service to customers and owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

• Demonstrates total understanding of the culture and processes of the organization.
• Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
• Participates in formal training sessions offered by management team.
• Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.
• Assists in the development and mentoring of other Telesales Executives as requested.
• Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
• Performs other duties as assigned

Candidate Profile

• Minimum of one (1) year of experience in a similar position.
• Able to commit to Tues to Sat (5-day work week) schedule