Customer Service Advisor |S1| Homes | Customer Interactions

Country: United Kingdom

Join our community.

We are currently recruiting full time Customer Service colleagues for roles within our Teesside Mortgage Contact Centre in Thornaby with a starting package of £24,468, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1,568 discretionary performance related bonus.

By joining our team, you'll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment.

We don’t require previous experience. We will provide you with a comprehensive on-site fully paid training program (up to 12 weeks) to ensure that you feel confident and set you up for long-term success in your role. During this time, you will have a chance to meet and engage with your colleagues which will make your journey even more satisfying.

Once you are successfully competent in role, we do consider individual requests for flexible working which could include part time hours.  We understand the need for working patterns to flex and meet the need of both customers and colleagues alike and are very proud of being able to offer this.

Santander is all about providing our customers with an experience that's second to none. In this contact centre role, we'll invest in you to be the best that you can be, so you can do just that.

Whether you’re helping someone about to move into their new dream home, or congratulating them for repaying their mortgage in full, you’ll never know what the next caller might need, and no two customers are the same.

You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build effective customer relationships, take ownership, and deliver that great customer experience.

The difference you’ll make:

• Answering queries from customers, brokers, solicitors, and 3rd parties, via telephone; potentially progressing to Live Chat upon completion of your training when you would then help customers by both telephone and chat queries

• Assisting customers with day-to-day transactions and enquiries

• Helping to keep our customers and the bank safe

• Solving problems and escalating issues when necessary

• Updating customer records

What you’ll bring:

These are the essential requirements you need to be successful in this role: 

• Excellent verbal and written communication and customer service skills

• Extensive computer and numeracy skills

• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• Resilience and problem-solving skills

• A structured approach to work and well organised

• Excellent attention to detail to ensure quality standards are maintained       

• Flexible, approachable and works well under pressure 

What else you need to know:

We’re recruiting full-time roles at 35hrs per week, shifts will be scheduled within our opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).

This role is based in Teesside and you will be expected to spend two days per month of your time in this office.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.  

• Starting salary of £22,4000 plus a £500 annual cash allowance to spend on our great range of benefits. 
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year. 
• Eligible for a discretionary performance-related annual bonus. 
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.  
• Free access to a range of digital health services, including GP.  
• Free access to wellbeing apps and up to three weekly online classes. 
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer. 
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. 
• Support your favourite causes through charitable giving and our community partnerships. 
• Share in Santander’s success by saving or investing in our share plans.  24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.  
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services. 

Learn more about our benefits and family friendly policies

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.