Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

 

Culture 

 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview:

The ideal candidate is a solution-oriented leader with a strong background in SaaS product support and cloud technologies, particularly AWS. They have over five years of experience managing both individual contributors and managers, leading by example, and mentoring their Application Support and DevOps teams to achieve high performance. This leaders will be experienced with customer support and passionate about continuous improvement and KPI-based decision making. They skilled in problem-solving, with the ability to conduct root cause analysis and maintain smooth operations. They are highly organized, adaptable, and committed to continuous improvement, always looking for ways to enhance processes and implement best practices. A detail-oriented professional, they excel in managing resources, prioritizing tasks, and meeting deadlines. Their excellent communication skills enable them to build strong relationships with a diverse range of stakeholders, and they are passionate about delivering exceptional customer experiences. With a bachelor’s degree in computer science or equivalent experience, they are well-equipped to lead and succeed in a dynamic environment, meeting all necessary employment prerequisites.

Role Overview:

As an experienced Director of Cloud Operations, you will lead our Application Support and DevOps teams to ensure the optimal performance and health of our SaaS products. This role involves overseeing day-to-day operations, maintaining our technology stack, and ensuring adherence to SLAs and KPIs. The ideal candidate will have a strong background in cloud technologies, particularly AWS, and a proven track record in team leadership, problem-solving, continuous improvement, and cloud cost savings. This role is remote but will require travel of about 15% a month, mostly to our office in Mesa AZ.

Key Responsibilities:

• Lead and mentor the Application Support and DevOps managers and their teams, conducting performance reviews and fostering skill development.
• Oversee cloud operations, ensuring smooth daily support, product upgrades, and SLA compliance.
• Own the escalation process and ensure that as an organization, we are responding swiftly to any infrastructure issues.
• Develop and maintain processes to ensure proper application performance and alert monitoring.
• Implement process improvements using industry best practices like ITIL and DevOps methodologies.
• Collaborate with cross-functional teams to support new products and provide feedback for enhancements.
• Drive cloud cost savings using cloud vendor tools and working closely with a FinOps engineer and the finance team.
• Security and Compliance. Work closely with the architecture team and the CISO office to ensure that our cloud infrastructure and applications adhere to industry best practices for security and compliance.

Qualifications:

• Bachelor’s degree in computer science or equivalent experience
• 5+ years of experience in a Director role managing and scaling high performing Application Support and DevOps teams.
• Demonstrated strong leadership and talent management skills including talent development, coaching, mentoring, and team motivation.
• Proven track record managing multiple managers and other leaders.
• Ability to build and maintain strong cross-functional partnerships and collaboration at all levels of the organization in addition to vendors.
• Strong business acumen and ability to understand and drive business objectives.
• Must have a strong background in SaaS product support and cloud technologies such as AWS (preferred) or similar. 
• Has identifying areas of improvement and building new processes.
• Identifying cost savings strategies and partner with finance and additional teams as needed to drive initiatives.
• Successful completion of the Nlets fingerprinting background assessment.