As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

The Job At-A-Glance:

The Program Manager will provide oversight of ongoing projects for assigned clients in the Q2 Integrated Services Organization. Core responsibilities of this role will include focusing on high-level program management, coordination of individual workstreams, and client satisfaction. The Program Manager is the primary point of contact for delivery of assigned programs and projects.

A Typical Day:

• Lead multiple projects simultaneously in a matrixed environment while ensuring on-time high quality delivery.

• Coordinate workstreams and their interdependences through collaboration with various Q2 partners.

• Develop and maintain project roadmap for assigned FI’s.

• Ensure the delivery of exceptional customer service.

• Ability to be a change agent and to communicate effectively with stakeholders at all levels.

• Regularly interact with internal and external leadership, including executives, acting as primary escalation point for assigned programs.

• Manage program-level communications with the assigned clients and internal stakeholders.

• Report to senior executives on the progress of individual workstreams and the overall program.

• Track progress and provide updates on any changes in strategy or priorities.

• Create and maintain program documentation for assigned FI’s including standard artifacts and reporting dashboards.

• Define and manage program governance (controls). Actively manage risks and issues, taking appropriate corrective measures.

• Keep a forward-looking view of assigned programs. Ability to anticipate issues before they arise.

• Proactively monitor program resourcing, escalating issues as appropriate.

• Plan, coordinate and support the development of measurement systems and management reports including KPIs, balanced scorecards, and dashboards; develop specialized reports as needed.

• Work with upstream and downstream teams to develop and maintain delivery playbooks.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in business or project management and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.

• Experience working with large, complex projects and programs in a matrixed environment, including delegation of tasks and measurement of progress.

• Experience in the financial services industry is beneficial.

• Ability to manage multiple complex projects simultaneously.

• Proven ability to lead through influence.

• Excellent verbal and written communication as well as active listening skills.

• Demonstrated ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences

• Strong relationship management skills, including the ability to influence.

• Proven track record in collaborating with cross-functional teams and with all levels of leadership

• Ability to work with deadlines and in a fast-paced environment

• Ability to learn quickly and multi-task in a dynamic environment

• Ability to think independently and consider cross-functional and downstream impacts

• Ability to analyze information, make connections and demonstrate deep-level thinking

• Innovative thinking, strategic focus, and aptitude that challenges the status quo

• Strong organizational and planning skills

• Strong, proven financial acumen

• Ability to anticipate needs and effectively manage risk associated with assigned FI’s.

• Strong teamwork, organization, and problem resolution skills 

• Proven track record of effective client communication and escalation management

• Experience with JIRA, MS Project or other work / project tracking tools

• Ability to travel up to 25%

• Ability to prioritize effectively in a high-pressure environment

• Demonstrate appropriate sense of urgency

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.