About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

The Compliance Team 

The Compliance team is here to enhance other teams’ ideas, making sure they meet regulatory requirements and are delivered in ways that protect and respect customers. We're building a culture of collaboration around compliance, working with all teams across the business to assist in delivering compliant products, great advice and provide effective oversight.

We are looking for a Compliance Officer with 2/3+ years of experience in insurance to join the team. Reporting to our Head of Compliance, you will help execute the Compliance Monitoring Plan and provide compliance advice to the business. 

What you’ll be doing

• Execute the Compliance Monitoring Plan, producing accurate monitoring reports routinely and ad-hoc, on the management of key compliance risks and effectiveness of the business’ control framework

• Management of the incident reporting process ensuring the Head of Compliance and business awareness of regulatory breaches, and supporting the business in resolving incidents

• Develop and deliver compliance training programs to ensure that all employees understand their compliance obligations and responsibilities, including training on relevant FCA rules and regulations

• Support the business in complying with its regulatory Consumer Duty requirements as well as maintaining adherence to the senior managers and certification regime policies

• Work with the wider Compliance function with the implementation and continued monitoring of the risk management framework and the delivery of the Compliance Plan

• Develop, implement, and maintain compliance policies and procedures to mitigate regulatory risks and promote a culture of compliance throughout the business 

• Support the Head of Compliance in partnering with the key business stakeholders to ensure overall compliance and adherence to all key policies and procedures

• Develop and monitor data analytics providing insight into key risk and performance indicators

Who you are

• Strong written and verbal communication skills as well as excellent report writing ability

• Strong drive to achieve and exceed all targets and deadlines

• Excellent attention to detail and organisation skills

• Collaborative approach and solutions mindset

What we’re looking for from you

• 2/3+ years experience working within FCA authorised insurance firms

• Competent understanding of compliance frameworks and risk management models

• Experience of data analysis and reporting on Compliance key risk indicators

Perks of the job

• Flexible working - Spend two/three days a week with your team in our collaborative London office 🏢

• Competitive bonus scheme - designed to reward and recognise high performance 🌟

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️

• Work From Anywhere - 4 weeks work form anywhere to use, with no need to come to the office 🛫

• Mental wellbeing support – Access therapy and mental health sessions through 

• Oliva 💚

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less 🖥

Plus all the rest; 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our Process

We break it up into 3 stages:

• Initial call with Sophie Tucker - TA Specialist (30 mins)

• A skill-based interview where you will discuss your previous experience, with our Head of MFSL Compliance (1 hour)

• A culture interview to check that your work style fits our processes and values (1 hour)

• We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application

Background checks

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.