The Reference Data Services Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams.
• Liaises with both internal Citi teams and/or external clients globally to ensure data quality is remediated.
• Provides a high level of customer service to our internal stakeholders.
• Identify opportunities for improvements to quality of data and client service levels
• Provides tangible metrics to Management.
• Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements.
• Supports the team manager in completion of additional management tasks
• Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Managing various data remediation work streams and projects knowledge
• Experience of maintaining client static data within a capital markets environment
• Takes ownership of allocated work and is accountable.
• Able to identify, trouble shoot issues and ultimately escalate.
• Financial services related qualifications.

Education:

• University degree or equivalent industry experience preferrable
• English verbal and written skills required to high standard

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Job Family Group:

Operations - Services

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Job Family:

Reference Data Services

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Time Type:

Full time

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