We Are:

Accenture’s Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation.  These solutions are the backbone of driving IT-enabled differentiation.  IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Workplace and Collaboration, Network Technology, Service Management, Hybrid Cloud, Public Cloud, AI and Automation, and traditional Data Center

You Are:

Field Services Digital Workplace Operations Lead will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. The resource will drive profitability and continued success by managing service quality and cost, leading delivery, and proactively supporting sales through innovative solutions and delivery excellence. Additionally, the resource is expected to be a SME with deep knowledge in Service Delivery. Master proficiency in Service Delivery is required. Advanced proficiency in Delivery Excellence and Technology Architecture Implementation is recommended. 

Key Responsibilities

• Lead the technology delivery team in executing large, complex projects

• Provide expert guidance on technology architecture implementation

• Manage an annual budget of operational and project value of over 10M

• Ensure delivery excellence and cost management for project success

• Work collaboratively across all support teams and customer business units

• In-depth experience managing global field service activities and a team of over 300 people

• Manage and collaborate effectively in a multi-vendor environment to provide a positive customer experience

• Manage third-party vendors inclusive of contract, relationship, and service quality management.

• Drive trend analysis and recommend technical/service improvements

• Report incident performance and risks to executive / senior leadership

• Prepare and review monthly productivity and status reports to be presented to executive and senior leadership

• Manage Citrix VDI / Citrix Cloud DaaS

• Work with vendor and customer teams on Dell PC as a Service

• Manage relationships with mobility partners like Verizon, AT&T, Vodafone, Softbank, etc

• Manage Ariba orders for Field Services

Travel may be required for this role.  The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Basic Qualifications

• Minimum 10 years experience in Video Conferencing

• Minimum 10 years experience in One Identity Access Platforms

• Minimum 10 year experience in Financial Acumen (like CCI, Invoice Preparation, Client project requests fulfillment)

• Minimum 10 years experience working in insurance environment

• Minimum 10 years experience in vendor management

• Minimum 10 years experience in expert level ServiceNow Application experience

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) 

Preferred Qualifications

• Preferred location, Dallas, TX

• Expert in MFA Microsoft collaboration products

• Administrator knowledge of Nexthink DEX System

• Expert Desktop virtualization

• Experience in Quest Active Roles within a multi-domain environment

• Knowledge of Okta multifactor authentication and SSO

• Administrate Intune Mobility Management

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Annual Salary Range

California                                           $94,400 to $266,300

Cleveland                                            $87,400 to $213,000

Colorado                                            $94,400 to $230,000

District of Columbia                         $100,500 to $245,000

Illinois                                                 $87,400 to $230,000

Maryland                                           $94,400 to $230,000

Massachusetts                                  $94,400 to $245,000

Minnesota                                         $94,400 to $230,000

New York/New Jersey                    $87,400 to $266,300

Washington                                      $100,500 to $245,000

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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