Posted:
9/24/2024, 5:00:00 PM
Location(s):
Tempe, Arizona, United States ⋅ Arizona, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
On-site
Description -
Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.
Responsibilities
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
Provide software service, post- sales or service delivery support for local accounts on standard systems.
Respond to service, product, technical, and Customer- relations questions.
Classification Guidance
The sections below help differentiate between levels to enable consistency.
Education and Experience Required
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1-year relevant working experience.
Knowledge and Skills
Thorough knowledge of organization and policies.
Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
Ability to build and maintain ongoing relationships with customers, peers and support partners.
Ability to perform while under high-pressure situations.
Impact/Scope
Team/call leader acting as a technical resource/mentor to others in the onsite Volume Service Business.
Escalation direction for Volume Service Business.
Complexity
Self-assigned project initiative that enhances the team’s support abilities, scores, Customer satisfaction and loyalty results.
Team responsibility to implement standards and mentor others toward being a liaison between HP and the Customer.
HP offers a comprehensive benefits package, including:
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay for this role across the U.S. is $52,000.00 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
25%Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Website: http://www.hp.com/
Headquarter Location: Palo Alto, California, United States
Employee Count: 10001+
Year Founded: 1939
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Computer ⋅ Consumer Electronics ⋅ Hardware ⋅ IT Infrastructure ⋅ Software