Job Description:

Participates as a member of an IT technical support and customer service team.  Performs analysis and support of functional or corporate deployed service(s) using fundamental problem solving techniques and root cause analysis concepts.  Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.  
 

Provides end-user support across all end user services provided by HPIT.   Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all HPIT client provided services.  Overall, provides a world class employee support experience with an exceptional emphasis on quality resolutions and customer support. 
   

Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services. Partners, as required, with members of a given team or other HPIT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified.  Identifies potential escalations and proactively alerts management as needed.
 

Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.  Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.  Ensures configuration and inventory  management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines.   

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.