Do you have a passion for innovation and a proven track record of bringing cutting-edge contact center AI solutions to market?

RingCentral, a leading cloud communications solutions provider, seeks a visionary Product Leader to spearhead our Contact Center AI product line. In this leadership role, you will be pivotal in shaping the future of RingCentral's AI offerings, focusing on emerging technologies like large language models (LLMs) and prompt engineering.

Responsibilities:

Product Strategy and Vision:

• Develop and articulate a clear product vision and strategy for AI-driven contact center solutions.

• Identify market opportunities, customer needs, and emerging trends to inform product development and positioning.

• Align product strategy with RingCentral’s overall business goals and objectives.

• Track key performance indicators (KPIs) and measure the success of Contact Center AI products.

Roadmap and Execution:

• Create and manage a comprehensive product roadmap, prioritizing features and enhancements based on business impact and customer value.

• Lead cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch.

• Oversee the entire product lifecycle, from ideation and requirements gathering to development, testing, and deployment.

Conversational AI and Innovation:

• Leverage advanced conversational AI technologies, including LLMs and prompt engineering, to create innovative solutions that enhance customer interactions and operational efficiency.

• Drive the development and integration of AI features such as natural language understanding, sentiment analysis, chatbots, and predictive analytics into our contact center platforms.

• Champion the development of AI solutions across various contact center functions, including quality management, agent assistance, workforce management, and more.

• Stay updated on industry advancements in AI and ensure our products remain competitive and cutting-edge.

Market Launch and Adoption:

• Develop go-to-market strategies with marketing and sales teams to drive product adoption and customer engagement.

• Engage with customers, partners, and stakeholders to gather feedback, understand pain points, and identify opportunities for improvement.

• Champion a customer-centric approach to product development, ensuring our AI solutions address real-world challenges and deliver significant value.

Leadership and Collaboration:

• Provide leadership and mentorship to a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.

• Work closely with engineering and data science teams to ensure technical feasibility and successful implementation of AI features.

• Collaborate with other product leaders to ensure alignment and integration across RingCentral’s product portfolio.

Qualifications:

• 20+ years of product management experience, focusing on enterprise software or cloud solutions.

• Proven track record of bringing new contact center AI products to market, from ideation to launch.

• Deep understanding of conversational AI technologies, including LLMs and prompt engineering.

• Experience working with cross-functional teams in a fast-paced environment.

• Excellent communication, collaboration, and leadership skills.

• Strong analytical skills and the ability to translate data insights into actionable product strategies.

• Passion for customer success and a commitment to delivering exceptional user experiences.

Bonus points:

• Experience working in the telecommunications (UCaaS) or contact center industry.

• Experience building and managing product teams.

• Familiarity with Agile development methodologies.

• Proven ability to think strategically and execute tactically.