The primary function of the Operation Analyst is to provide day-to-day support for all internal forms, form vendor solutions, and project support as required.  Additionally, this role will work with the team to prioritize, assign and QC tasks.

In this role, you’ll be the driving force behind delivering high-quality forms that keep our business moving. You’ll lead the team to hit deadlines and achieve annual goals, while collaborating with Operations, Product, and Compliance to design and refine forms that meet evolving needs. You’ll manage vendor relationships and costs to ensure efficiency, and partner with IT Development and QA to implement coding changes that bring form updates to life.

Responsibilities:

• Provide exceptional customer service to internal clients

• Complete and manage forms changes and enhancements with other team members

• Provide consultation and analysis on forms related changes to help identify the scope of the work and resources required

• Provide consultation and analysis for forms solutions

• Coordinate updates to the forms applications as required

• Maintain a high level of user expertise regarding forms, regulatory requirements and retirement operations

• Recommend forms enhancements needed to improve operational efficiencies

• Create and maintain forms procedures and checklists

• Create and maintain custom forms procedures and checklists

• Coordinate testing of form changes

• Flexible for additional ad hoc projects as determined by Manager

Qualifications: 

• Strong analytical skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

• Ability to make critical and timely business decisions independently

• Good judgement based on company and department goals

• Proven ability to comprehend technical systems and processes and possess the technical knowledge needed to work with the development and quality assurance teams at a detailed level.

• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of subject matter experts.

• The ability to handle multiple tasks simultaneously and the ability to work well with other areas at RPS, often under tight deadlines. 

• Strong problem solving and decision-making skills.

• Strong organizational, time management skills and teamwork skills.

• Understanding of work flow, business processes

• Retirement and/or Financial industry experience a plus.

• Bachelor’s Degree or equivalent work experience

 Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$55,125.00 CAD - $91,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.