DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

 Responsibilities:

• On site 3+ days per week to facilitate needs of the lab staff
• Able to set up vendor appointments and calls for service on behalf of scientists
• Facilitate meetings between scientists and OIT
• Communicate IT needs of lab staff to IT federal and contractor teams
• Work with infrastructure team to set up physical server hardware in datacenters and lab spaces
• Work with infrastructure team to set up cloud resources to support lab data storage within Azure/AWS
• Field IT inquiries from scientific staff (T2/T3 tickets)
• Act as a point of escalation for service desk team regarding Linux support requests
• Write standard operating procedures for Linux device support
• Assist infrastructure team with Linux endpoint administration
• Facilitate lab hardware requests and make educated recommendations.
• Gather requirements from lab staff regarding their computational and data storage needs.

Requirements:

• Bachelor’s Degree in computer science, engineering or a related field or an equivalent combination of education and experience and appropriate technical certifications
• 5+ years of experience with Linux (Ubuntu preferred, but all Unix is acceptable)
• 5+ years of customer service/support 
• 3+ years of fluent daily use of bash/Unix coding & scripting
• 3+ years working with specialized scientific hardware interfacing with IT infrastructure
• Able to evaluate server hardware for nontechnical clientele.
• Comprehensive understanding of server/computer hardware (RAM, processors, iDRAC, UPS, APC, PSU, GPU)
• Experience setting up physical server hardware in data centers and in one-off racks
• Comfortable interfacing scientific hardware with Cloud resources (AWS/Azure)
• Able to translate technical information (scientific/IT) to non-technical staff
• Familiarity with Ubuntu 18.04-22.04
• Functional understanding of Windows subsystem for Linux
• Comfortable working with Windows, Mac, or Linux workstations
• Able to lift more than 30 lbs. (server equipment)
• Experience migrating large batches of data between Unix systems (100’s of TB’s)
• Able to define user permissions for various security levels on Ubuntu systems
• Basic understanding of networking principles
• Basic understanding of electronics (amperage, voltage, wattage, power limitations, load balancing)
• Must meet all requirements for obtaining and maintaining a Public Trust Clearance
• Dedicated to providing the best possible customer service
• Enjoys working in a team environment
• Demonstrates good written and verbal communication skills

 

Preferred Qualifications:

• Managing endpoints in Landscape/Ubuntu Pro
• Ubuntu Pro support
• Service Now ticketing system
• Linux encryption methodologies
• Passion and skill for quickly learning new tools and approaches
• Experience with hardware and software for networking; distributed computing; virtualization; and cloud computing (Amazon Web Services, Google, Microsoft Azure)
• Ability to adapt to rapidly changing requirements with a flexible and creative engineering-focused approach to brainstorming, troubleshooting, and problem-solving

Benefits

DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.