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Kick-start your career in the online gaming world and experience the very latest in technology and innovation. 
 
Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”,  or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! 
 

Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by..

Job title: Ticketing Account Manager

Reporting to: Head of Sponsorship and Ambassadors

Department: Brand Marketing

The Department:

We’re a multi-discipline, Global Marketing team working across traditional brand marketing, sponsorship, ambassadors, consumer insights, PR, and internal communications.

Purpose of the role:

The Ticketing Account Manager will work alongside the sponsorship team managing the entire suite of Hospitality and General Admission tickets across our global portfolio of Football, Cricket, Tennis, Rugby, NBA and NHL portfolios sponsorships.

Managing the end-to-end process from request, approval, information gathering, ticket distribution and review, the Ticketing Account Manager will ensure all guests have a seamless experience when attending one of our sponsored events. All tickets will be distributed via our ticketing portal managed by the successful candidate. They’ll ensure the right processes are followed and look find ongoing efficiencies.

You will be responsible for:

• Take full responsibility for the ticketing platform, ensuring a seamless process from ticket request to delivery.
• Enforce that all ticket request requirements and processes are followed.
• Evolve and develop the platform and supporting processes to make requests and fulfillment simpler and easier.  
• Be the principle day-to-day contact with the platform provider.
• Lead the training of all stakeholders to effectively use the platform.
• Upload events and tickets for selection and distribution once fixtures are confirmed.
• Troubleshoot any problems that arise.
• Ensure all guest requests are adhered to, travel details, specific menus etc.
• Work alongside the brand and sponsorship team to create branded ticket and information packs delivered to all attendees, creating a premium experience for all.
• Co-ordinate multiple projects and events simultaneously
• Use the platforms data tools to create reports on who, how and where the tickets are being utilized.
• Be available on all event days to support any urgent ticketing issues.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

You will have (Essential skills):

• Excellent communication skills, both written and verbal
• Exceptional organisation and long-term planning skills
• Proven experience of managing hospitality and ticketing programs    
• Digitally fluent, you’re able to learn new systems and programmes and can use them to monitor activity and interrogate data on a daily basis
• Proven experience of working with multiple stakeholders internally and externally
• Demonstrable ability to overcome obstacles and be proactive in finding creative solutions.
• Excellent relationship building skills
• A flexible approach to work, you can work both independently and as part of a team
• Travel may be required (including weekends)

It will be a bonus if you have (Desirable skills):

• Interest in Sports Industry
• Understand the sporting calendar’s of Football, Cricket, Rugby, NBA, NHL, Tennis

Behavioural Competencies:

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are Adaptability, Ownership & Accountability, Initiating Action, Resilience, Team Orientation, Integrity and Innovation

• Excellent organisational skills
• Strong proposal and presentation skills
• Excellent communication skills both written and verbal
• Confident presenting skills with the ability to present to internal and external stakeholders
• Outstanding attention to detail
• Strategic thinker and planner
• Ability to thrive in a fast-paced environment when undertaking large-scale, high profile projects.
• Proactive approach with the ability to work under pressure

Should you not hear from us within 2 weeks, please assume your application has not been successful.