Manages the day-to-day operations related to Recovery, Operations & Correspondence (ROC) vendor activity.  Responsible for reporting activities related to Consumer Buybacks and Sales Tax Recovery.  Manages vendor and Dispute Resolution Team escalations related to Consumer Buyback vehicles.  Responsible for process improvements within internal departments, Regions, and outside vendors.  Coordinates activity for Sales Tax Recovery efforts in the USA for Nissan and Infiniti.

Must be reliable and dedicated, effective in team and relationship building, and interested in self-development and professional growth.

Contributes to building brand value and achieving enduring profitable growth.

Job Responsibilities

Manage Sales Tax Recovery daily operations and team performance

Develop, administer, and supervise ongoing execution of Sales Tax Recovery processes

Implement tax strategies to optimize our company's recovery position and minimize rejections from state auditors while staying current on state statutes

Manage vendor, Dispute Resolution Team (DRT) and leadership staff relations and communications to include guidance and recommendations in the following areas:

                   - Reporting – develop agent tracking system for KPI performance

                   - Process improvement development and implementation

                   - Case cancellations and rejections

Analyze Dispute Resolution Team (DRT) Tools for process improvements including updating SOP’s, and develop and administer new hire training material for the DRT agents in relation to ROC team responsibilities

Coordinate vehicle disposition of Consumer Buyback vehicles for the following:

- Escalation process for surrenders (customer, dealer, Regions)

- Process improvement between vendor and customer/dealer/internal agents

- Special programs reporting and trend analysis

Project Management (implementation and maintenance) with ROC vendors for Sales Tax Recovery and Vehicle Disposition

                    

Collaborate with subject matter experts to ensure accuracy and relevance of training content and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.  Includes training of other internal Consumer Affairs teams and external groups on ROC/Disposition/Sales Tax processes and priorities

Oversees vendor invoice management and budget tracking for Sales Tax Recovery

Conducts presentations to upper Management on Sales Tax Recovery and Vehicle Disposition quality initiatives

1. Job Knowledge and Skills:

Intermediate computer systems knowledge, strong analytical ability, exceptional verbal and written communication skills, effectively interface with internal and external departments.  Independent decision-making and strategic thinking.  Must be able to successfully manage multiple projects simultaneously. Prior experience in supervisory, vendor management and financial institution processes.

2. Years of Experience:

Minimum of six years of directly related professional-level operational experience (this can include Headquarters, field and/or dealer experience). Must have experience in vendor management, project planning/management and training teams on initiatives in a global organization.

3. Education

Bachelor’s degree required

4. Specific Course/Certifications

Intermediate/Advanced knowledge of Microsoft Professional Suite with emphasis in Excel, other PC applications to resolve complex day to day situations.   

5. Travel Required

Occasional overnight travel - ability to travel to vendors, call centers and regional offices

 Physical Requirements

 The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan is committed to a drug-free workplace.  All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

**Visa sponsorship for this position is not available at this time.**

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Murfreesboro Tennessee United States of America