Ready to join the future of work?

Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩

Director of Strategic Account Management

The Director of Strategic Account Management role is critical to the growing of the company! This position manages and drives the success of a team of individual contributors whose core responsibilities focus on the growth and success of our clients. 

Key Responsibilities: 

Team Leadership & Development: 

• Lead, mentor, and grow a high-performing account management team. 

• Develop training programs to improve account management skills and knowledge of services and products. 

• Set clear goals and objectives for the team, ensuring alignment with overall company goals. 

Customer Growth & Retention: 

• Drive expansion through proactive relationship management and understanding of customer needs. 

• Identify opportunities for upselling and cross-selling services and solutions to existing customers. 

• Develop relationships and deliver Quarterly Business Reviews (QBRs) to reduce churn. 

Strategic Account Management: 

• Manage relationships with key accounts, acting as a trusted advisor to executives and decision-makers within client organizations. 

• Oversee and ensure the delivery of high-quality customer service. 

• Serve as an escalation point for resolving customer issues, coordinating with multiple internal teams to provide solutions. 

Data-Driven Insights & Reporting: 

• Analyze customer data to identify trends, challenges, and opportunities for improvement. 

• Provide regular reporting on account management metrics. 

• Use data-driven insights to inform decision-making and develop strategic plans for account growth. 

Collaboration with Internal Teams: 

• Work closely with sales, onboarding/implementation and marketing teams to develop account-based marketing strategies and initiatives. 

• Partner with the product team to ensure that customer feedback is incorporated into the product roadmap and development process. 

• Collaborate with the onboarding/implementation team to ensure seamless onboarding and ongoing support for clients. 

Client Engagement & Advocacy: 

• Develop and maintain deep relationships with customers to ensure satisfaction and advocacy. 

• Represent the company at industry events, conferences, and customer meetings to build strong relationships and promote the company's offerings. 

• Champion the voice of the customer within the organization, advocating for customer needs and priorities. 

What will make you stand out: 

• Bachelor’s degree. 

• 7-10 years of experience in account management or sales with at least 3 years in a leadership role. 

• Proven track record of managing and scaling teams in a high-growth company. 

• Excellent interpersonal, communication, and leadership skills, with a focus on driving team performance and customer success. 

• Ability to work cross-functionally and influence stakeholders at all levels. 

• Strong analytical skills, with the ability to leverage data to drive strategic decisions and improve performance. 

• Experience using CRM systems (e.g., Salesforce). 

Who we are and what we do: 

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️

Our Global Benefits 

• 👨‍💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
• 🧑‍🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.  
• 🎁 2 Charitable Days: Contribute to causes you believe in.  
• 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.  
• 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. 
• 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian: 

• ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.  
• ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. 

Next Steps: 

To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time. 

Welcome to the Future of Work!

#LI-EB1

#LI-REMOTE