24WD83331

Position Overview
Join us as a Digital Experience Operations Senior Manager to transform and elevate the support experience for Autodesk's global workforce. This role oversees our Service Desk function and end-user technologies, removing friction for our end users while enhancing service quality across our operations. We're looking for a dedicated IT Operations Leader to foster an inclusive, high-performing environment where technology meets people, empowering our global teams and ensuring top-tier support.

Department: Enterprise Cloud Engineering & Experience
Reports To: Senior Director of Global Technology Operations

Responsibilities

• Service Management: Lead end-to-end service operations, crafting policies that reflect the needs of diverse users while enhancing efficiency

• Team Leadership: Manage and mentor a global team, nurturing a culture of support and growth

• Strategic Improvements: Drive forward-thinking process improvements, optimizing workflows through automation and collaborative problem-solving

• Customer-Centric Focus: Prioritize user satisfaction and handle escalations with a solution-oriented approach

Minimum Qualifications

• Experience: 10+ years in IT management, overseeing diverse teams of 50+ members globally

• Technical Expertise: In-depth knowledge of OS (Windows/Mac), software applications, and network protocols

• Leadership Skills: A proven ability to inspire, mentor, and lead teams, with exceptional communication and collaboration skills

• Certifications: ITIL, PMP, or related certifications are a plus

#LI-DT1

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $149,600 and $242,000. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).