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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

DEPARTMENT DESCRIPTION

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes!  We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

OVERVIEW OF THE ROLE

Salesforce is currently seeking multiple Technical Consultants to join our Global Delivery Centre (GDC) team. As Technical Consultant You will be responsible for the successful delivery of complex Salesforce solutions for our customers. These technologies include but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, Amazon Web Services, mobile development technologies, and integration/ETL technologies.

The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via APIs as well as a strong development background.

In this role, we are looking for someone with expertise in Salesforce and with sufficient hands-on experience on the different Salesforce clouds, Integration, Data Management, Apex/Visualforce, and Lightning.

YOUR IMPACT

• Collaborate with client stakeholders to define requirements, and deliverables, and set and manage expectations.

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.

• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.

• Familiar with source code, version management, and code deployment standards.

• Maintain a target billable utilization aligned to the role.

• Ability to understand a project and deep dive to debug issues.

• Liaise with Salesforce product teams to support client implementations.

• Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours.

REQUIRED QUALIFICATIONS

• At least 3 years of hands-on development experience on the Salesforce platform.

• Ability to debug performance issues, both at the client layer and apex layer.

• Design capability which is compatible with both desktop and mobile devices.

• Knowledge of different integration patterns.

• Knowledge of various asynchronous capabilities in salesforce and its use cases.

• Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds.

• Understanding of systems architecture and ability to design scalable performance-driven solutions.

• Understanding of key design patterns and large data volume limitations and best practices.

• Understanding of data sharing and visibility considerations and how these play into platform architecture.

• Familiarity with platform authentication patterns (SAML, SSO, OAuth).

• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).

• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.

• Experience with platform security capabilities (TLS, SSL).

• Active Salesforce certifications or ability to achieve relevant certifications upon hire.

PREFERRED QUALIFICATIONS

• Preferred Salesforce certifications: Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant

• Nice to have: Salesforce Certified Integration Architecture Designer, Salesforce Certified Community Cloud Consultant Certification, Salesforce Certified Development Lifecycle & Deployment Designer

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

NOTE: By applying to the Technical Consultant posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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