At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Senior Quality and Configuration Specialist

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Senior Quality and Configuration Specialist. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need Senior Quality and Configuration Specialist with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Work in a collaborative environment
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement 
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As a Senior Quality and Configuration Specialist you’ll contribute to our success in the following ways:

• Objectively evaluates their current "As Is" state by surveying, interviewing, and/or conducting focus groups with constituents from across the organization.
• Provides excellent customer service to the clients and internal staff while demonstrating a sense of urgency and expert knowledge.
• Conducts training of new hires and current staff to ensure that staff are educated on HCHB navigation and workflow assigned to each responsible position.
• Develops resources (manuals, job aids, helpful tools) for the service lines as it relates to HCHB and Forcura.
• Oversees the administration, configuration, integration, and maintenance of critical 3rd-party client-facing business applications and interfaces.
• Assists in selection and implementation of new applications as well as upgrades, patches, and new releases to existing applications.
• Develops project plans and monitors the tracking/reporting status of assigned projects/tasks, issues, and risks.
• Participates in strategic level discussions to identify opportunities for the organization to leverage technology for improved accuracy and efficiency.

What is Required?

• Bachelor’s Degree in Business Administration, Healthcare Administration or other relevant field or 8+ years of equivalent experience in lieu of a degree.
• 3+ years experience in Home Health or Hospice
• 3+ years experience with HomeCare HomeBase
• Prior experience in implementing business process reviews
• Experience mapping current and desired processes in detail, showing various process steps and who is performing each step

You will report to the Vice President of Quality and Configuration.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.   

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to [email protected].