We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

The primary responsibility is to support the Service Provider Compliance Audit team in monitoring quality, compliance, and performance of all Service Providers contracted by Portfolio Recovery Associates for outsourced collections.

PLEASE NOTE: This role has a HYBRID work arrangement, combining Remote and Onsite work from our Norfolk, VA office. (3 days a week onsite/ 2 days a week Remote. 40-hour work week, with flexible working hours).

Key Responsibilities (other duties may be assigned):

• Conducts remote audits of External Vendors and Recovery Service Providers which include: Judgment, Cost, NSF, SIF-PIF, and Performance reviews on pre-selected accounts.

• Monthly Calibration Audits with Service Providers to include Balance and Inventory Reconciliations, Financial Reconciliations, Statute of Limitation Audits, Telephone Call Monitoring Audit, Complaint and Dispute Log Audits, and NSF Reporting Audit.

• Summarize and deliver audit results and written recommendations to the Service Providers.

• Facilitate and resolve the remediation of medium and high risk audit findings identified through the onsite audit which includes constant communication and follow-up with Service Providers via telephone, and email.

• Assists and provides guidance to Service Providers with audit related concerns or issues.

• Assists and provides guidance to External Legal Recovery Coordinators with Service Provider related issues.

• Performs other projects or special assignments as required.

• Document retrieval from SFTP site and management of documents on Legal Recovery Audit drive

Professional Experience/Qualifications:

• Bachelor’s preferred, but not required

• Two or more years experience in a high volume legal collection position preferred

• Must understand the flow of accounts through the legal pipeline, from selection to final resolution of accounts

• Requires advanced knowledge of Microsoft Excel

• Must be proficient in Microsoft Office, Windows and Outlook

• Strong verbal and written communication skills

• Good organizational skills

• Must have effective organizational, communication, time-management and interpersonal skills and high attention to detail

• Must be able to work independently

• Must be able to handle multiple projects and tasks simultaneously while meeting deadlines

• Knowledge of Fair Debt Collections and Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) is required

• Demonstrated ability to read and interpret legal documents, and understand legal terminology

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.