Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview
The Work Enablement team is a fast-paced innovative team that aims to transform Wealth Advice by simplifying and ultimately changing the way we work. We focus on championing the client, colleague and advisor experience through intake, assessment, prioritization, delivery, and closed loop feedback producing strategic and pragmatic solutions to enable business growth.

Job Description
Reporting to the Senior Manager HNW Specialized Services, Work Enablement, the Senior Business Management Analyst, HNW Specialized Services, Work Enablement will be primarily responsible for taking the lead in driving and implementing Work Enablement initiatives while overseeing the day-to-day operations that enhance both the client and colleague experience.  The role also includes partnering with PWM colleagues and other key stakeholders to facilitate the development and execution of key business strategies for the Wealth Advice businesses. 

This role requires an individual who finds a way to get things done, can problem solve, shows strong judgment and the ability to execute, driving positive change through critical thinking, and innovation.

The role focuses on several key priorities:
•    Provides specialized business management guidance and support for a LOB, implement policies, processes, and initiatives to meet business management, strategy, and governance objectives.
•    Plans, manage and leads projects including requirements, user testing, execution, and change management in support of the overall business strategy.
•    Become an expert in the LOBs to fully understand the end-to-end services provided, how revenue is generated, who the stakeholders are, the processes, the tools and technology supporting it, issues, and opportunities, and provide recommended action to management.
•    Conduct business analysis, reporting, investigations, and assessments to support the LOB field and problem solve for projects.
•    Manage day to day support of key applications including but not limited to; field questions, capturing field feedback for improvements, reviewing reports/results for user adoption, process tracking and financial calculations for quality assurance. 
•    Adhere to internal policies/procedures and applicable regulatory guidelines.

Job Requirements

Qualifications / Skills / Experience:

Analytical Skills
•    Collect, interpret, and evaluate data to make informed decisions and solve problems which involves critical thinking, trend recognition and the capacity to break down abstract concepts into understandable pieces for the intended audience.
•    Understand the relationship of business and financial rules in how our products and services work to perform data analysis and quality assurance.

You Get Things Done
•    You anchor yourself in the colleague, client, and advisor experience – championing all in your approach and solutions.
•    Self-starter, with the ability to deal with ambiguity, and understand processes from the ground up.
•    Ability to influence project stakeholders and manage relationships for successful outcomes.
•    Time management and organization skills; ability to effectively manage numerous and varied initiatives and projects.
 
You have experience in presentation and facilitation skills
•    Presenting and facilitation and strong interpersonal and leadership skills to facilitate working with project stakeholders and the LOB field.
•    Communication skills and the ability to synthesize complex issues and analysis, findings and recommendations and drive action.
•    Strong written and verbal communications skills to communicate concepts, coordinate effectively with project stakeholders and other Wealth partners and integrate work with other areas.
 
You Build Strong Partnerships
•    Developing stakeholder relationships, both the ability to effectively work in teams across Wealth and TD with multiple stakeholders and to influence and align others.
•    Take a collaborative approach to problem solving, decision-making and communication. 
•    Must be able to interact and gain consensus across different stakeholders.
•    You're a great team player – you invest in your team's success through encouraging and supporting your colleagues.
 
Knowledge and Influence
•    A working knowledge of Wealth Advice businesses, processes and how front, mid, and back office interact.
•    Keep up to date with Wealth Advice priorities, our LOB services, LOB colleagues and our industry both internal and external.
•    Keep up to date with Wealth Advice technology applications and the supporting infrastructure.
•    Ability to learn to interact and gain consensus across different stakeholders. Stakeholders will include business, Journeys, Platforms, Business Architecture, Technology, PDG, Control Partners.
•    Working knowledge of Agile would be an asset.
 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet