This Lead Engineer role will be responsible for support and administration of mission critical NAS and Object storage infrastructure across Thomson Reuters.  As a Lead Engineer, you will ensure that the NAS and object storage infrastructure effectively supports the ongoing business operations, revenue, and strategic direction. You will collaborate closely with your peers and colleagues within the Global Storage Support team ensuring we deliver quality service to our customers.
To achieve success, this position will need to work closely with Design and Engineering, Service Introduction, Delivery and other DCIS teams to ensure smooth functioning of the underlying NAS and Object storage infrastructure. 
 

About the Role

• Manage and troubleshoot storage issues following proper escalation paths and liaise with internal DCIS teams and storage vendors.
• Troubleshoot, Investigate and drive resolution of complex problems and incidents. Ensure proper handoff and ownership of critical storage issues.
• Adhere to Thomson Reuters change and incident management policies.
• Collaborate with the Design and Engineering and Service Introduction teams to bring new Infrastructure capabilities into the support team.
• Collaborate closely with Design and Engineering and Life Cycle management teams to keep the HW/SW infrastructure stacks at supported standards.
• Review and refine current standard operating procedures.
• Enforce storage standards and identify areas for improvement.
• Support storage and backup installs and upgrades as needed.
• Lead efforts for storage automation, Proactive performance monitoring and compliance with Storage standards to ensure infrastructure stability.
• Learn and stay current on the key facets of the applications that leverage the underlying Storage and backup infrastructure.
• Stay current on the supported technologies and engineering standards.
• Stay abreast of new technologies to understand possible implementations in the data center.
• Participates in on-call rotation, escalates issues as needed. Is available on a 24-hour schedule to analyze and solve problems which develop in the incumbents are of responsibility and expertise.
• Leadership & Communication.
• Provide technical leadership and mentoring to team members.
• Communicate and escalate operational, technical, and resource issues with management team on a regular basis.
• Ability to translate highly technical solutions/problems to audiences at varying technical levels.
• Communicates in a professional manner when interacting across staff levels and internal/external customers.
• Understands the importance of communicating risk assessment.
• Management & Administration
• Ability to contribute, influence and direct a variety of projects concurrently.
• Continuous service improvement through delivery of process, automation and Operational efficiencies in collaboration with Design and Engineering and Life cycle management teams
• Participate in initiatives to define, measure, and report on Infrastructure quality and stability.
• Business Acumen and Strategy
• Develop close partnership with supported business units and other DCIS teams.
• Develop close partnership with Design and Engineering to ensure smooth operations.
• Communicate regularly with Business unit leaders ensuring team is providing required services.
• Understands the impact of new projects and technical impacts to supported systems.

About You:

• B.E/B. Tech in Computer Science or related field
• Preferable 6+ years in a SQL Server infrastructure support organization supporting large applications with MSSQL on Windows on AWS/Azure cloud platforms. Knowledge and Skills
•   Minimum of 6 years of’ experience with different version of Microsoft SQL (2008/20012/2014/16) server and related technologies with Always-ON implementations.
•  Expert in MS SQL Server 2012,2014,2016 clustering, replication, log shipping and database mirroring.
• Expert in SQL server backup and recovery techniques.
• •T-SQL/Power shell scripting experience
• Database design experience as well as SQL performance and tuning.
• Broad knowledge of technology platforms, products and services.
• • Experience in a technical support organization.
• Excellent communication skills.
• Strong relationship building skills across technical and business teams.
• Strong analytical and trouble shooting skills.
• Broad knowledge of technology platforms, products and services• Self-starter - highly self-motivated and organized.
• Will to work in Rotational shifts including Night shifts.

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What's in it For You?

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.