At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

We’re looking for a communicative, analytical and eager to learn Partnership Operations Intern to join our team in Infobip. You will learn and grow with Operations Experts while working closely with Operator Partnership stakeholders globally supporting our teams in optimizing processes, analyzing data, and delivering actionable insights that drive our global success.

Key Responsibilities:

• Use spreadsheets, data visualization tools, or CRM (Customer Relationship Management) software to collect and analyze data, such as revenue figures & customer information.
• Assist in managing the customer relationship management (CRM) system, ensuring data accuracy and updating customer records.
• Generate reports and dashboards with the goal of providing insights and support in making data driven decisions.
• Support with identifying bottlenecks or areas for improvement in the operator partnership processes.
• Track and analyze key performance indicators (KPIs) for operator partnership roles, providing actionable insights to the global teams and management. 
• Assist in forecasting activities by analyzing historical data, market trends, and other relevant factors.
• Document standard operating procedures and guidelines for partnership-related processes, ensuring consistency and knowledge transfer within the team.
• Participate in specific projects or initiatives.

More about you:

• You are available to start with internship on February 10th, 2025
• You hold valid student rights from „Studentski Centar“ throughout the entire internship period (6 months)
• Pursuing a Bachelor’s or Master’s degree in economy,business or a related field
• You have the affinity towards operations, business & sales
• You possess task management, organizational and analytical skills
• You have excellent writing, research and communication skills
• You are creative, persistent and solution oriented
• You are strong in Microsoft tools (excel, powerpoint, outlook)
• You are fluent in English – both written and spoken

Internship timeline:

• CV screening & 1st interview (during December)
• Recruitment task (home assignments) (During December & January)
• Final interviews and selection process feedback (January)
• Start of the internship program (1 week orientation in Zagreb Infobip campus) - February 10th
• End of the Internship program (August)

What the team says about this position:

Being part of Infobip's operations team means getting the ultimate 360° perspective of the company while working on projects that truly make a difference. You'll connect with people across teams, gain tons of valuable experience, and vibe with a fun, supportive crew. Bonus: there’s a chocolate desk that’s always stocked—teamwork has never been so sweet!

Karla Dujić, Operations Associate

When you become a part of Infobip you can expect:

• Orientation week with all interns and a personalized onboarding plan.
• Mentor and team support.
• Being a part of a growing company in a growing industry – we challenge you not to grow!
• Work with people from all over the world. We put the “global” in globalization.
• Possibility to stay on after the internship, depending on your performance and business needs. 

Why choose internship at Infobip?

• Paid internship program
• Travel allowance as per city of work
• Free lunch
• Free Snacks and Beverages
• Social Events
• Internal Trainings
• Free access to Udemy platform
• Internship welcome package
• Referral Bonus
• Equipment
• On-Site Amenities

If you haven’t already, visit our landing page for more details, which you can find at the link. 

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