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The Compliance Manager is responsible for maintaining on-going regulatory compliance initiatives including: Oversight of a wide range of Property and Casualty insurance compliance and market regulation responsibilities across a 50-state footprint utilizing a variety of direct-report and non-direct-report resources. The Compliance Manager will research, analyze, and review business processes to ensure correct and timely implementation of regulatory requirements, identify monitoring needs, and ensure that business changes are made and documented according to the company’s compliance program. The Compliance Manager will interact with all levels of management and departments across the organization as well as external customers and regulators. The Compliance Manager will aid staff as they meet a complex variety of compliance and regulatory reporting obligations as well as provide support and guidance to senior management on compliance-related issues.

Essential Functions:

• Act as leader for compliance activities by partnering with business owners, enabling functions, and internal Compliance Department resources to ensure successful completion/implementation within established timeframes as required by regulatory entities and internal expectations.
• Develop a thorough understanding of State National policies and procedures, state and federal regulatory requirements, quality control and monitoring activities.
• Assess business processes and make proactive recommendations to mitigate compliance risk and identify monitoring and reporting needs when business, system, or regulatory changes go into effect.
• Maintain discretion when disseminating critical and/or confidential information while ensuring appropriate parties are informed.
• Compile accurate and timely documentation/data in response to state and federal correspondence and deadlines.
• Participate in system enhancements or changes to procedures related to change in state and federal regulation.
• Foster open communication and information sharing within the department to ensure that all team members are knowledgeable of department responsibilities, goals, initiatives and established deadlines.
• Propose, initiate, maintain, and revise policies and procedures for the general operation of the Compliance Department and its related activities.
• Research, communicate and track compliance obligations and recommend necessary policies and procedures.
• Be available in support of the daily activities of staff, including recommending appropriate performance standards and providing input as to performance.
• Review and clarify cross-departmental compliance processes for improved effectiveness and efficiency. Propose service benchmarks and report on performance measurements.
• Identify potential areas of compliance vulnerability and risk and recommend appropriate corrective and/or mitigating actions.
• Plan, coordinate and distribute workflow.
• Oversee compliance and regulatory reporting functions and assist staff with interpreting compliance statutes and regulations.
• Resolve escalated complaints and answer questions from stakeholders regarding services and procedures.
• Provide assistance for internal program analysis and audits.
• Aid in recruiting, training, developing and retaining staff.
• Provide guidance on complex analytical projects in order to meet project deadlines.
• Offer leadership and oversight to compliance coordinators/analysts and provide direction to assigned components of project work.
• Provide direct management of specified compliance coordinators/analysts.
• Complete other related duties and projects, as assigned.

Additional Responsibilities:

• Identify and implement projects including process improvements and product development.
• Provide training to internal customers on compliance obligations and processes.
• Assist in regulatory responses and coordination of exams from Departments of Insurance and other Regulatory entities.
• Review new legislation and current litigation for applicability.

Knowledge/Skills/Abilities:

• Exhibit knowledge of core compliance functions, policies and procedures and apply that knowledge to State National’s business functions.
• Knowledge of insurance industry and regulatory compliance to applicable state and federal laws.
• Knowledge of regulatory reporting obligations and procedures preferred; including:
• CA SIU Compliance
• Anti-Fraud Reporting
• TX Loss Control Compliance
• Statistical Reporting to NISS
• Workers Compensation Reporting to NCCI and Bureaus
• DMV/ALIR Reporting
• DOI Complaint Response
• ISO/AAIS/ACORD Participation
• Knowledge of Department of Insurance compliance procedures a plus; including:
• Anti-Fraud Compliance
• Complaint Response
• Market Conduct Examinations
• Financial Examination
• Company Licensing
• Rate/Rule/Form Filing rules
• Agent Licensing and Appointment
• Highly proficient in the use of basic computer functions and Microsoft Office applications.
• Advanced business writing and exemplary listening and verbal communication skills.
• Use appropriate analysis, judgment and logic when solving problems and making decisions.
• Approach problem solving in a fact-based, dispassionate manner.
• Display strong computer, time management, and organizational skills as well as quantitative and analytical abilities.
• Plan, execute and improve work processes to ensure achievement of business goals and objectives.
• Provide leadership through influence, inspiration, collaboration and teamwork.
• Relate well with others, build relationships and constructively interact with all levels of staff and management, both internal and external, on a variety of situations.
• Outstanding client-relation skills.
• Exemplary attention to detail.

Education/Experience:

• Bachelor’s degree in relevant studies preferred and/or equivalent experience required. High School Diploma or equivalent required.
• Experience in Property and Casualty insurance strongly preferred.
• 3-5 years supervisory/management experience required.
• 5-10 years of broad, progressive property and casualty insurance experience in areas of compliance, market regulation, underwriting or product development strongly preferred.
• Experience with a program services business model and/or Collateral Protection products a plus.
• Experience with regulatory research tools and methods required.
• Insurance professional designation(s) a plus (CPCU, AMCM/MCM, ARM, ARC, etc.).

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.