Do you have a Claims or Legal background and are looking to develop your career working for a people powered, forward thinking insurance business?

Come and manage our Prompt Resolution Claims Team here at Markel

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

It’s an exciting time to join Markel as our business grows, and we have a great new role for a Claims Team Leader to join our team in Leeds. We can offer hybrid working, 4 days in the office / 1 day working from home and offer a great starting salary plus 20% annual bonus along with a great benefits package.

The claims department aims to be the market leader in the provision of an efficient, cost effective, creative and professional service to our brokers and clients. We strive to be pro-active and flexible in management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients. The Prompt Resolution Team provides excellent claims service on those claims which can be handled with a light touch and where fast settlements are in the best interests of Markel and the Insured.  The aim is to cut down on duplication, increase efficiency and response times where possible.

What you’ll be doing:

• Under the supervision of the Head of Insurance Claims, lead and manage the PRT using best practice including regular 1-2-1s

• Support the Head of Insurance Claims and other senior leaders in the development and promotion of the PRT

• Take responsibility for and oversight of all claims handled within by the PRT to include monitoring and overseeing the progress of individual team members’ objectives set by the Head of Insurance Claims

• Ensure that all claims handled by the PRT are handled in a proactive manner and in accordance with the Claims Philosophy and the PRT ethos

• Take full responsibility and accountability for your workload of claims covering the varied classes of business handled by the PRT for the UK National Markets Claims teams

• Be able to prioritise work, have good time management skills and be able to work to deadlines to see claims through to final settlement in a proactive manner

• Have a detailed knowledge of policy wordings and their application for all the varied classes of business handled by the PRT for all the UK National Markets Claims teams

• Support the Head of Insurance Claims in her oversight of the external service providers and TPAs used by the PRT and maximise the effectiveness of who we use

• Ensure good and regular lines of communication exist with key brokers and that relationships are maintained

• Act on feedback on claims service and address any problems quickly (and escalate if needed)

• Contribute to claims team projects as required by the Head of Insurance Claims

Our must haves:

• Have proven leadership capability and the ability to lead a team

• Claims Management / Claims Handling insurance experience

• Have either legal qualifications or will be a claims practitioner with relevant experience including studying towards or having a real desire to study towards CII qualifications

• Good Microsoft Office skills, including Word, Excel, Access and Outlook and the ability to become fully competent with our in-house systems

• Have excellent written and oral communication skills

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus 20% annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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