Employment Type

Permanent

Closing Date

19 Nov 2024 11:59pm

Job Title

Senior Producer

Job Summary

As a Senior Producer you are passionate about bringing great ideas to life and connecting with your audience. You thrive in a creative and agile team environment and enjoy working closely with creative teams to develop forward thinking campaigns across multi-media channels, that engage and inspire audiences across the board. Your creative acumen, storytelling ability, combined with high emotional intelligence is what makes you successful in transforming the way Telstra’s multi-media campaigns are delivered to market.

Job Description

First Nations First 

We acknowledge the First Nations Peoples of Australia as traditional owners and custodians of the land and waters. Australia’s First Peoples are the oldest continuous culture on the planet. We humbly pay respects to their Elders past and present. 

About the job 

As a Senior Digital Producer at Belong, you’ll play a pivotal role in driving exceptional digital experiences, where no two days will ever look the same. Your obsessive attention to detail will ensure that every project you manage is delivered to the highest possible standard, as you work alongside other talented producers in the Content Experience team. You’ll manage the inflow of digital requests, expertly triaging them and coordinating with cross-functional teams, maintaining quality control every step of the way. You’ll be responsible for building, maintaining, and reviewing web content, contributing to the ongoing development of our website. Your expertise in accessibility, responsiveness, usability, and customer experience analytics will help you create impeccable web content, elevating our digital platforms to the next level.

Your understanding of web design, CMS (Content Management Systems), HTML/CSS, and Information Architecture will ensure that each page you touch is not only visually compelling but structurally sound. You’ll thrive on balancing multiple projects and deadlines, working efficiently with different departments to meet the needs of the business. In this role, you’ll also collaborate with the incident management team, demonstrating decisiveness and leadership should any issues arise on our digital website. With your strong grasp of agile and scrum methodologies, combined with the principles of Human-Centered Design (HCD), you’ll ensure that our digital experiences are always centered around the needs of our customers.

At your core, you’re passionate about creating world-class customer experiences. You bring energy, creativity, and dedication to developing products and services that people love. If you’re looking to work in a dynamic environment where your contributions will have a direct impact, this role offers the opportunity to not only grow but to help shape the future of digital experiences at Belong.

Key Responsibilities

• Working in close collaboration with the Content experience team and the delivery squads to deliver on our strategic customer and digital experience vision aligned to our business KPIs (Key Performance Indicators) 
• Assist planning, scheduling, and managing the digital content from draft review to publishing using our Content Management System (CMS) 
• Gathering business requirements from stakeholders and translating to world-class digital solutions 
• Support building the data structure of the web pages and making sure all digital standards such as accessibility, analytics, SEO, naming conventions, reusability are being adhered to 
• Proactively monitoring and testing the site to identify maintenance and experience quality improvements 
• Support trial of EAPs (Early Access Programs) and maintaining knowledge of Contentful latest trends and recommendations 
• Running quick proof of concepts for testing new uplifts to the CMS workflows 

Essential experience 

• Minimum 4-6 years professional experience in digital content publishing in a corporate, business or agency setting 
• Ability to liaise with a variety of digital disciplines, from ideation, design to development 
• Challenge the norm with confident and assertive communication skills to influence and build relationships  
• Effectively able to manage changes to scope, budget and timeline  
• Strong project management and administration skills 
• Knowledge of the WCAG (Web Content Accessibility Guidelines) 2.2 accessibility standard
• Exposure to or experience with Design Systems and regard for implementation of visual identity of brand guidelines
• Demonstrated experience in complex cross functional environments and a hands-on approach to defining a strategy and designing processes to ensure accountability and quality
• Customer-first mindset

About Belong 

It feels good to bring people together.  

As a telco, we’re making our world a more inclusive place. That means giving Australians the tools they need to get things done in the digital world. Oh, and we’re doing that while being 100% carbon neutral.  

As an organisation, we're focused on having customer first mindset and delivering effortless customer experiences. 

As a workplace, we’re building a community of people who bring their whole selves to work. Workplaces can be brutally bland and that’s not good for anyone. Difference makes us all better and we’re always trying to get better. 

Our values 

We’re here to make our world a more inclusive place. That’s reflected in our four values: 

• We care 
• We’re better together 
• We make it simple 
• We’re change makers 

They help remind us that we care about the work we do and that, if we do it together, we can make our world a better place for our team and our customers.   

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We want our people to represent the customers we serve and encourage anyone with diverse experiences and unique perspectives to apply. 

Get to know what life at Belong is like and what we value