Do Work That Matters. 
CommBank’s Financial Crime Operations (FCO) Strategy and Performance (S&P) team is looking for a Manager to join our FCO Quality Control portfolio focussed on Reporting & Insights and responsible for improving quality across all facets of FCO via understanding insights and helping form up quality improvement initiatives.  

The Strategy & Performance function is an enablement function supporting Financial Crime Operations to meet the performance and quality objectives set by the Group. S&P work in partnership with the FCO operational teams to set the strategic direction, define performance targets and operating model as well as provide core enablement functions including; governance, workforce optimisation, performance insights, strategic initiatives, change management, capability, communications, etc.

The Role. 

As a Manager FCO Quality Control Reporting and Insights you will form part of a small team within Quality Control that is responsible for unlocking insights relating to FCO quality, working with stakeholders to prioritise quality improvement initiatives and tracking status to ensuring initiatives are delivered in a timely manner. You will also be responsible for quality reporting to various forums including external regulators where required.   

You will also draw conclusions and effectively communicate a story from the data and reporting to give senior leaders insights on where our FCO queues are at including reviewing and contextualising error rates, reasons and taking ownership of any change or quality process improvement recommendations.
 

On any given day you will: 

• Act in a discrete and confidential manner to ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.
• Build effective relationships with a range of stakeholders including peers, leaders, QA and L1 Risk partners, FCC and technology delivery teams.
• Assist with establishing robust tracking of outcomes from the Quality Control team.
• Analysing Quality Control, Quality Assurance and operational data to unlock insights and delivering these into the FCO operational teams and relevant committees or governance forums. 
• Work across QC and broader FCO to identifying potential quality improvement ideas, establishing and maintaining a backlog of ideas
• Working with stakeholders to establish a quarterly prioritisation process to be able to recommend new areas of focus for the Quality Control team to work on as thematic review opportunities.
• Assisting in enhancing the current Quality Control process under the FCO Graduate Framework and establishing a Graduate Framework across the Quality Control team
• Facilitating the strategy and planning for the QC function, identifying future resourcing needs and future improvement opportunities within QC – e.g. working with Sirius to get QC on system, identifying and scaling best practice tools. 
• Fostering a continuous improvement mentality not just on the FCO operational teams but also in QC – identifying ways utilise the skilled QPS to drive maximum value for FCO. 

We’re interested in hearing from people who have 

• Demonstrable experience in Financial Crime Operations or Deterrence. In-depth understanding across either compliance, AML/CTF, Sanctions, ECDD or CLM. 
• Excellent communication and interpersonal skills for reporting and collaboration. 
• Continuous improvement mindset. 
• Proven strong stakeholder management experience. 
• Demonstrated ability in strategic thinking. 
• Experience in working with data, reporting and analytics to make informed decisions preferred. 
• Ability to adapt coaching approaches to different learning styles and needs.  
• Completion of tertiary education preferred 

From here, the opportunities are endless   
At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank. 
 
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.  

Advertising End Date: 15/08/2025