About Oshkosh AeroTech, an Oshkosh company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

The Client Experience/Account Manager is responsible for managing all potential Passenger Boarding Bridge Project opportunities a specified area. The area this account manager would be responsible for would be concentrated to the airports near the East Coast of the US along with all of South America. Travel is expected and can be up to 35%.

The job consists of interfacing with customers (Airports, Airlines and General Contractors) during the bid phase through manufacture and delivery if needs be. You will also need to be out in the field via face-to-face interactions with both potential and existing customers responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.

The role is fully remote but must live on the eastern side of the US.

Responsibilities

• Meet with customers, architects, specification writers and industry specialists to promote Jetway products and services.
• Book, plan and represent Oshkosh AeroTech Jetway at industry shows and conventions.
• Conduct written and verbal communication with customers, agents and write needed supporting documentation for project bid submissions.
• Review in detail tender documentation and ensure that all required submittal materials are included with associated proposals.
• Coordinate with Bids & Proposal department to develop, understand and effectively communicate the scope of work.
• Support and assist Regional Sales Managers sales efforts, receiving or downloading, logging, distributing and control of tender documentation from customers.
• Work in the company’s sales software tool and data entry to support projects and forecasting.
• Gain a technical understanding our products. Be able to discuss product options as well as have a basic understanding of the preperformance characteristics.
• Develop and update proposal submittals and technical write-ups, coordinate with Bids and Proposals Department the final proposal submittal.
• Commit to deadlines, working overtime when necessary.
• Interact and assist other Jetway departments with requests for data.
• Develop, maintain and analyze historical data regarding departmental performance.
• Obtain, organize and distribute competitive information to the sales force.
• Participate in internally focused cross-functional teams in product design and development process.
• Must know and understand market customer base and key players within it. Understand strengths and weaknesses to better position JBT products.
• Develop and maintain detailed analysis of the competitive landscape.
• Assist in the definition of the product strategy roadmap.
• Assist in writing sales and promotional materials.

QUALIFICATIONS to perform this job successfully, an individual must have the potential to be able to perform each essential duty satisfactory.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BASIC QUALIFICATIONS

• Bachelors Degree in Sales, Marketing, or related field
• Minimum 5 years of related experience
• Ability to travel with short notice and the availability for potential extensive travel as required
• Valid Passport.
• Proficient with Microsoft Word, Excel, and PowerPoint software applications

TRAVEL

Up to 35%

LANGUAGE SKILLS

Must have the ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Also, must have the ability to respond to common inquiries or complaints from customers, agencies, or members of the business community.  Possess the ability to write articles for publication that conform to prescribed style and format.  Ability to effectively present information to management and/or public groups.  Must have the ability to maintain interpersonal relationships that facilitate task accomplishment, to cooperate and resolve conflicts, to recognize needs and be sensitive of others.

MATHEMATICAL SKILLS

Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.  Must have the ability to work with concepts such as limits, quadratic equations, and college level algebra. 

REASONING ABILITY

Possess the ability to define problems, collect data, establish facts, and draw valid conclusions.  Also, must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS

This position requires competent day-to-day use of the following computer skills: Microsoft Word, Excel, PowerPoint, in addition to Salesforce.com. Syteline is a plus.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally exposed, using appropriate protective equipment, to wet and/or humid conditions; moving mechanical parts; elevated workplaces; fumes or airborne particles; and outside weather conditions.  The noise level in the work environment is usually loud in the manufacturing areas and moderate in the office areas.

Pay Range:

$63,500.00 - $101,700.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.