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Team Overview

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Job Description:
The US Markets Collections Support Specialist is responsible for identifying, researching, and resolving complex short pay and overpaid invoices across multiple high-volume and high-value accounts. This role requires advanced reconciliation skills, deep understanding of accounts receivable processes, and the ability to work cross functionally with customers, sales, billing, and finance teams to ensure accurate resolution of variances The ideal candidate will be customer-focused, detail-oriented, and skilled in multitasking within a fast-paced environment. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

·        Escalate complex issues to appropriate departments while maintaining ownership of the resolution process.

·        Provide timely follow-up to Management to ensure satisfaction and closure of inquiries.

·        Maintain up-to-date knowledge of company policies, procedures, and systems related to collections and customer accounts.

·        Perform detailed reconciliation of large, complex customer accounts with high transaction volumes.

·        Research and resolve payment discrepancies including short pay, overpayments, unapplied cash, deductions, credits, and chargebacks.

·        Analyze remittance advice, bank statements, invoices, credit memos, and customer payment histories.

·        Manage discrepancies across multiple accounts simultaneously, ensuring accuracy and timeliness.

·        Communicate professionally with customers regarding payment issues, documentation requests, and dispute resolution.

·        Collaborate with internal teams (Collections, AR, Billing, Sales, Cash Applications) to resolve root‑cause issues.

·        Prepare clear documentation and audit trails for discrepancy resolutions.

Identify recurring issues and suggest process improvements to enhance customer experience and operational efficiency.

Required Knowledge And Experiences

Qualifications:

• Associate or bachelor’s degree in accounting, Finance, or related field.
• Familiarity with financial systems and account reconciliation
• 5+ years’ experience in accounts receivable, collections, or reconciliation, preferably with large or complex accounts
• Proven ability to perform high‑volume, detailed reconciliations with accuracy.
• Strong understanding of AR processes, payment application, deductions, and billing cycles
• Advanced proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables, formulas, data analysis)
• High attention to detail and strong organizational skills
• Experience with CRM or collections software is a plus.

• Key Competencies
• Strong written and verbal communication skills, including leading internal interactions.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Strong analytical and problem-solving ability.

Ability to work across diverse cultures and time zones.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Analyst, Shared Services