The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze operations information and make evaluative judgements to solve problems
• Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2 -4 years of relevant experience
• Direct line management experience in a call center or production environment preferred
• Working knowledge of financial industry preferred
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Spanish:

• Ser el punto de contacto de los clientes dentro del marco de un portafolio de clientes asignado, garantizando la satisfaccion del cliente a traves de soporte y orientación en la navegacion del Banco.
• Coordinar y dar seguimiento al proceso de Onboarding, apertura de cuentas y/o productos del cliente hasta la fase de implementacion con el fin de que el cliente quede operativo.
• Brindar soporte y dar seguimiento a los mantenimientos que el cliente requiera, para garantizar su operatividad.
• Garantizar en conjunto con el RM la regularización de  las excepciones que se hayan abierto y registren dentro del CAN LIST
• Notificacion al cliente de las incosistencias y rechazos en la operaciones MIFT recibidas.
• Visitar a los clientes de la mano del RM o el PSC 
• Coordinar con las areas internas los procesos que se requieran para el desarrollo de la actividad del cliente relacionados con los productos de Banking, TTS y Markets.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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