Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Server Administration, AWS + Windows
Good to have skills : AWS Administration, AWS Architecture
Minimum 5 year(s) of experience is required
Educational Qualification : 15 Years of full time education

Role Description: Manage the cloud infrastructure environment through cross technology administration (OS, virtual networks, Security, Monitoring and Backup), Development and execution of script and automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all AWS hosted Virtual Machines, PaaS services, network, storage and security. Job Requirements: Minimum 7 years of experience in Windows and AWS Key Responsibilities: - Provide L2/L3 support on Windows servers hosted on AWS Cloud - Assessing the stability, security, and scalability of installed Windows systems - Installation, Configuration and administration of Windows servers. - Cluster configuration, management and troubleshooting. - Manage and maintain Windows Server environments, including installation, configuration, and troubleshooting. - Perform routine maintenance tasks such as patch management, system updates, and backup operations. - Implement and manage Active Directory, Group Policies, and other Windows-based services. - Monitor system performance and troubleshoot issues to ensure high availability and reliability. - Performance tuning and storage optimization. - Licensing knowledge and good understanding of patch and package management. - Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action. - Design, build and configure AWS Services to meet business process and application requirements. - Execution and documentation of infrastructure changes and preparing work instructions. - Reporting and participating in governance and audit activities. Technical Experience: - Experience in operating system level troubleshooting, resolving system boot issues, Kernel bugs and server log analysis. - Proficient in managing Windows Server (2012, 2016, 2019) and related technologies. - Strong experience with Active Directory, DNS, DHCP, and other Windows network services. - Knowledge of PowerShell scripting for automation and management tasks. - Experience in regular operating system Patching and vulnerability remediations. - Experience in Windows System hardening and Non-Compliance remediation. - Solid understanding of networking concepts (TCP/IP, DNS, VPN, firewall configurations). - Experience with security practices such as system hardening, vulnerability assessments, and patch management. - Hands on Experience in Samba, CIFS, LDAP user authentication - Hands on experience on EC2, EBS, NSG, VPC, S3, ASG, ELB, Route53, CloudWatch, CloudFormation. - Knowledge on Ticketing tools preferably Service Now. Additional Skills: - Familiarity with DevOps practices and tools is a plus. - Strong problem-solving skills and the ability to work under pressure. - Excellent communication skills and the ability to collaborate with cross-functional teams. Professional Attributes: Good analytical and troubleshooting skills with the ability to think logically through a problem. Must have the initiative, tenacity and commitment to see problems through to resolution, Ability to work in shift patterns and provide out of hours On-Call support. collaborate with other team members to develop automation strategies and deployment processes. Education Qualification: Graduate Mandatory Certification: Windows, Optional Certification: ITIL, AWS, Virtualization, Networking, Azure, Microsoft or any other

15 Years of full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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