About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The CMDB team is responsible for the information in the Lowe’s Technology asset database including both hardware & software assets along with those associated relationships, In addition, we manage and administer the enterprise discovery solution which agentless scans our assets and syncs the information with the CMDB.  Our team partners with the other Technology teams to provide them the capabilities to manage their assets, and we partner with teams to build integrations with trusted systems of record,  troubleshoot discovery isssues, resolve data quality issues, and provide teams support and guidance for the CMDB.

Job Summary:

The primary purpose of this role is to guide and drive execution of assigned technology business management (TBM) processes, which includes taking steps to reduce risk and inefficiencies while increasing the quality of process support provided. This role maintains positive relationships with technology stakeholders and vendors, and partners closely with others to define and maintain service level agreements, objectives and key results, and other performance metrics.

This role requires a strong understanding of most process areas supported by the team, including many of the key upstream and downstream process integration points. The Sr Analyst, Technology Business Management works mostly independently and occasionally provides guidance and direction to junior level analysts on the team.

Roles & Responsibilities:

Core Responsibilities:

• Drives resolution for data gaps and discrepancies and provides normalization rules to ensure data consistency. Configures, reviews, and modifies normalization rules as needed to provide consistent data.

• Troubleshoots and patches with discovery agents across multiple platforms and technologies to diagnose and resolve database issues.

• Integrates data assets that cannot be discovered into the CMDB in partnership with other technology teams. Supports change management efforts to drive data integrity within the CMDB.

• Holds other technology teams accountable for following the published asset management policy, standard, and procedure documents to maintain data integrity.

• Develops SQL / Oracle queries, reports and dashboards

• Educates other on the importance of having an Enterprise source of truth and collect feedback on opportunities to improve the CMDB

• Collaborates with stakeholders to understand and address their expectations of the CMDB.

Years of Experience:

• 4 years of experience with IT delivery, development, and operational processes - understanding engineering, software development lifecycle, database, architecture, configuration management database, and how each of these systems support each other to run a technology organization

• 4 years of experience in process management, business process improvement, business process management, value stream mapping, and/or industry applying LEAN practices

• 4 years of experience with IT delivery, development, and operational processes - understanding engineering, software development lifecycle, database, architecture, configuration management database, and how each of these systems support each other to run a technology organization

• 4 years of experience with SQL or Oracle

• Lean Six Sigma Black Belt trained or certified, Green belt, or accredited certification equivalent

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor's degree in computer science, computer information systems, business administration, finance, or related field (or equivalent work experience in lieu of degree)

Skill Set Required

• Experience analyzing data to detect trends, make recommendations, and provide reporting

• Experience with Developing and utilizing SQL Queries, REST APIs, and Pattern Language

• Experience with Enterprise Discovery solutions (i.e. BMC Discovery/ADDM, Service Now Discovery, SCCM, etc.)

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.